Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards Honors
Contact
References
Timeline
Generic

LACOSTA JOHNSON

Blue Gap

Summary

Dynamic leader with proven success at the Navajo Nation Department for Self Reliance, excelling in staff training and performance evaluation. Recognized for maintaining a 97% case read accuracy, fostering a culture of compliance and quality assurance. Culturally sensitive and organized, dedicated to empowering clients through strategic career development and support.

Overview

15
15
years of professional experience

Work History

Self Reliance Field Site Manager

Navajo Nation Department for Self Reliance
07.2022 - 04.2025
  • Supervised a team of twelve or more staff, including temporary oversight of six field site managers during the absence of the Program Manager III.
  • Provided ongoing support and conducted performance evaluations to ensure staff effectiveness.
  • Oversaw daily operations of field personnel, fostering a supportive and professional environment for both staff and the public.
  • Ensured compliance with organizational policies and procedures while promoting public awareness and delivering high-quality services.

Talent Development Specialists

Equus Workforce Solutions
Flagstaff
02.2018 - 07.2022
  • Consistently maintained a case read accuracy rate of 97% or higher, ensuring all cases met the quality standards established by the Department of Economic Security.
  • Delivered comprehensive employment services, referrals, and resource coordination to support clients in reducing long-term dependency on public assistance.
  • Promoted client self-sufficiency through a strategic, individualized planning and service delivery approach, tailored to address each client’s unique needs and circumstances.

Customer Care

Alliance Data
Albuquerque
05.2017 - 06.2017
  • Handled a high volume of customer service calls, providing comprehensive support for new, existing, and multiple account management inquiries.
  • Addressed a range of concerns including technical issues, promotional offers, and extended service options.
  • Ensured client satisfaction and retention by delivering exceptional customer care and personalized service solutions.

Case Management Specialist Quality Assurance

Navajo Nation Department for Self Reliance
Window Rock
05.2011 - 08.2016
  • Assessed direct case management practices to ensure compliance with the Tribal Assistance Plan, federal regulations, and the Pathway to Self-Reliance Manual.
  • Conducted internal audits to verify adherence to eligibility criteria and work participation standards in alignment with federal reporting requirements.
  • Identified internal deficiencies, tracked findings, and monitored the implementation of corrective actions to support continuous quality improvement.
  • Temporarily assumed supervisory and delegation responsibilities until a permanent supervisor was appointed.

Case Management Specialist

Navajo Nation Social Services Long Term Care
Window Rock
08.2010 - 05.2011
  • Monitored and evaluated individual consumer cases to ensure measurable progress and the delivery of high-quality case management services to clients and their families.
  • Provided targeted in-service training and ongoing support while maintaining accurate case management documentation and offering strategic recommendations to enhance the quality of care.
  • Oversaw the implementation of individualized case plans in full compliance with state regulations and professional standards, with a focus on improving service delivery, developing client skills, and upholding program codes and ethical guidelines.

Education

Associate of Arts - Liberal Arts

The University of New Mexico
Albuquerque, NM
05.2006

Associate of Applied Science - Computer Electronics

Hi Tech Institute of Technology
Phoenix, AZ
12.1997

Skills

  • Culturally sensitive
  • Leadership skills
  • Active listener
  • Cooperative
  • Reliable
  • Organized
  • Analytical thinker
  • Career development counselor
  • Regulatory compliance
  • Quality assurance
  • Staff training
  • Team leadership
  • Performance evaluation

Hobbies and Interests

  • Diligent with case management process
  • Knowledgeable in the area of customer care
  • Empowering and Ethical
  • Attentive to detail
  • Advocate on behalf of individuals seeking information or education

Awards Honors

  • Certificate Professional Development Program, UNM Anderson School of Management, Albuquerque, NM, 01/01/12
  • Certificate of Human Services, UC Davis Extension, Sacramento, CA, 08/01/08

Contact

cell, (928) 699-1206, lastyles2002@yahoo.com, 1acostajohnson0@gmail.com

References

References available upon request.

Timeline

Self Reliance Field Site Manager

Navajo Nation Department for Self Reliance
07.2022 - 04.2025

Talent Development Specialists

Equus Workforce Solutions
02.2018 - 07.2022

Customer Care

Alliance Data
05.2017 - 06.2017

Case Management Specialist Quality Assurance

Navajo Nation Department for Self Reliance
05.2011 - 08.2016

Case Management Specialist

Navajo Nation Social Services Long Term Care
08.2010 - 05.2011

Associate of Arts - Liberal Arts

The University of New Mexico

Associate of Applied Science - Computer Electronics

Hi Tech Institute of Technology

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