Restaurant General Manager
Pizza Hut
Cincinnati, OHIO
04.2024 - Current
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Assisted in resolving any disputes between customers or employees.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
