Lacottia Morris
Frederick,MD
Summary
Passionate about delivering exceptional customer service and ensuring guest satisfaction. Friendly candidate who thrives in a fast-paced environment. Strong work ethic and adaptability. Excels at handling reservations, assigning rooms, and processing payments. Exceptional multitasking abilities complemented by extensive knowledge of travel planning software.
Overview
13
13
years of professional experience
Work History
Scheduler
RadNet
06.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Front Desk Agent /Night Audit
Springhill Suites By Marriott
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Tracked important information in Fosse spreadsheets and ran reports or generated graphs using data.
- Performed nightly updates to room charges and rates.
- Responded in a timely manner to customers questions or requests through chat on gxp.
- Handled refunds through fosse.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Processed check-ins and check-outs, created reservations and processed special requests.
Personal Shopper
Instacart
01.2022 - Current
- Handpick items on customers' lists, in the right order
- Ensure that items of each order are separately placed into carts
- Provide clients with information and help on certain products
- Use feedback to improve customer service.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Delivery Driver
DoorDash
01.2020 - Current
- Drive the vehicles to the restaurant and collect food and drinks as listed in the work order
- Check packed orders to ensure the accuracy of the order
- Ensure that food orders are expedited by following up properly
- Deliver orders to customers in a professional and friendly manner
- Handle multiple orders and ensure that they are delivered to the right addresses
- Provide customers with information, if needed, on current deals that partner restaurants are offering.
- Completed on-time deliveries by choosing best and most efficient routes.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
Lyft Driver
Lyft
01.2016 - 01.2019
- Transport clients from one destination to another
- Use navigation apps to determine the optimal route for each client
- Interact with clients in a friendly and professional manner
- Pick up and drop off clients in a punctual and reliable fashion
- Maintain accurate monthly mileage records.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Stower
Amazon
06.2015 - 10.2015
- Scan and store items on shelves
- Meet daily rates
- Separated damaged items from functional ones before placing on shelves.
- Safely stacked items to maximize space within acceptable safety limits.
- Organized and restocked shelves periodically to maintain stock availability.
Customer Service Rep
Sherry's Soap And Bath Things
01.2012 - 01.2015
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Assisted customers in person
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Maintained up-to-date knowledge of customer accounts
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
LSAMP Student Researcher
University of Maryland Eastern Shore
08.2012 - 12.2013
- Worked with a mentor to do research on computer programming
- Collect and process data
- Attend conferences and present research to a variety of people from middle school students to adults
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Housekeeper Helper
Spring Hill Suites by Marriott
09.2011 - 05.2012
- Strip rooms and prepare rooms for house keepers
- Help run breakfast, prepared food, clean the dining area
- Helped out in laundry room; washed, dried, and fold linens
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Handled requests for extra linens, toiletries and other supplies.
Education
Computer Programming
University of Maryland - Eastern Shore
Princess Anne, MDSkills
- Reservation Verification
- Guest Services
- Case Management
- Chat Support
- Sales and Revenue
- Virtual Support
Timeline
Scheduler
RadNet
06.2024 - Current
Front Desk Agent /Night Audit
Springhill Suites By Marriott
11.2022 - Current
Personal Shopper
Instacart
01.2022 - Current
Delivery Driver
DoorDash
01.2020 - Current
Lyft Driver
Lyft
01.2016 - 01.2019
Stower
Amazon
06.2015 - 10.2015
LSAMP Student Researcher
University of Maryland Eastern Shore
08.2012 - 12.2013
Customer Service Rep
Sherry's Soap And Bath Things
01.2012 - 01.2015
Housekeeper Helper
Spring Hill Suites by Marriott
09.2011 - 05.2012
Computer Programming
University of Maryland - Eastern Shore
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