La'Cray Jeffers
Summary
Retail professional with extensive experience in managing store operations and leading teams to achieve sales goals. Known for strong commitment to collaboration and adaptability to changing retail environments. Proven skills in inventory management and customer service excellence.
Professional and experienced barista ready to lead and elevate coffee service. Strong focus on team collaboration and achieving results. Adept at crafting exceptional beverages, managing inventory, and ensuring customer satisfaction. Highly reliable, adaptable to changing needs, and skilled in training and mentoring staff.
Overview
6
6
years of professional experience
Work History
Shift Lead/ Head Barista
Cha Cha Matcha
04.2025 - Current
- Learn and teach extensive knowledge about Matcha and it's benefits
- Trained new team members on operational procedures and customer service excellence.
- Place orders for store and operation needs through Sysco, Odeko, Imperial Dade, Nu Milk and Restaurant 356.
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Delegate task and lead team to maintain a clean and comfortable workspace
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provide personable and respectful feedback to Baristas
- Act as a point of contact for customers to ensure their satisfaction when the store manager is not available
Head Barista/Barista Trainer/ Assistant Manager
Patisserie Chanson
08.2023 - 04.2025
- Oversaw daily operations of coffee preparation, ensuring quality and consistency in all beverages.
- Trained and mentored new baristas on equipment usage and customer service standards.
- Monitored staff performance, providing constructive feedback to improve service delivery.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Developed seasonal drink menus, enhancing customer experience through creative offerings.
Barista/ Barista Trainer
Bluestone Lane
01.2023 - 08.2023
- Delivered high-quality espresso beverages in fast-paced environment, ensuring customer satisfaction.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Assisted in maintaining cleanliness and organization of workstations, adhering to health regulations.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints effectively, promoting loyalty and repeat business through excellent service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista/Barista Trainer
Starbucks
12.2021 - 12.2022
- Prepared high-quality beverages while maintaining consistency in taste and presentation.
- Trained new baristas on drink preparation techniques and customer service standards.
- Enhanced customer experience through effective communication and personalized service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate (Seasonal)
Immersive Van Gogh
04.2021 - 11.2021
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
- Maintained organized merchandise displays, improving product visibility and accessibility.
- Collaborated with team members to achieve sales goals and optimize store performance.
- Trained new associates on customer service standards and operational procedures.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Helped customers complete purchases, locate items, and join reward programs.
Supervisor (Full Time)
Lot-Less
01.2020 - 06.2021
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored new staff, enhancing team performance and service delivery.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Coordinated merchandising strategies to optimize product placement and increase sales visibility.
- Resolved customer complaints promptly, maintaining brand loyalty and trust.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours.
Sales Associate (Part Time)
Spencer's
07.2019 - 12.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining store presentation standards through effective merchandising techniques.
- Implemented promotional strategies, increasing customer engagement and driving sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Bachelor's program - Psychology
SUNY Plattsburgh
Plattsburgh, NY05-2021
Skills
- Interpersonal engagement
- Proficient in Google Sheets
- Order placement and inventory management
- Proficient in operating cash registers
- Developing skills in ASL
- Cultivate a supportive workplace culture
- Employee training
- Guest service
- Conflict resolution
- Customer service focus
- Staff supervision
- Work delegation
Interest and Hobbies
Entry level dancer in the style of vogue. Currently part of a KiKi house known as The House of Wang., Active participant in the Housing Works Youth and prevention programs. Includes activities such as: Crocheting, sewing, painting, voguing, resume workshops, protesting; all while teaching and spreading awareness for regular testing and HIV/AIDS prevention., Beginner level cosplay that has participated in Anime and Gaming conventions.
Timeline
Shift Lead/ Head Barista
Cha Cha Matcha
04.2025 - Current
Head Barista/Barista Trainer/ Assistant Manager
Patisserie Chanson
08.2023 - 04.2025
Barista/ Barista Trainer
Bluestone Lane
01.2023 - 08.2023
Barista/Barista Trainer
Starbucks
12.2021 - 12.2022
Sales Associate (Seasonal)
Immersive Van Gogh
04.2021 - 11.2021
Supervisor (Full Time)
Lot-Less
01.2020 - 06.2021
Sales Associate (Part Time)
Spencer's
07.2019 - 12.2019
Bachelor's program - Psychology
SUNY Plattsburgh
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