LACREASHA WHITE
Lakewood,CO
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Staff Supervisor
The Ridge at Pinehurst
Lakewood, CO
02.2023 - Current
- Supervised a team of 30 clinical staff members, providing guidance and support in delivering high-quality patient care
- Conducted regular performance evaluations to assess staff competency and identify areas for improvement
- Oversaw the scheduling of clinical staff to ensure adequate coverage for patient needs while optimizing efficiency
- Led weekly team meetings to discuss cases, share knowledge, and address any challenges or concerns
Patient Access Representative III
University of Colorado Hospital
Aurora, CO
12.2016 - 11.2024
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Communicated financial obligations to patients and collected fees at time of service
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary
- Collaborated with clinical and administrative staff to meet patient needs
- Organized timely and accurate referrals to help patients obtain health care services and access available resources
Staff Coordinator/Payroll Specialist
Garden Valley Nursing and Rehabilitation
Kansas City, MO
08.2011 - 01.2016
- Assigned staff to meet patient care needs and address productivity and standards
- Managed payroll for employees at [2] different locations
- Supported department staff by performing a wide range of clerical and administrative tasks
- Planned and managed operations to achieve objectives within budgets
- Drafted proposals and documents displaying company benefits and rates
- Created and maintained files following office procedures
- Supervised clerical staff, guiding and mentoring throughout daily tasks
Clinical Coordinator
Care Alternatives Hospice
Kansas City, MO
06.2008 - 09.2011
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Organized and led weekly personnel meetings with 10 team members
- Improved policies and procedures through development, implementation, revision and evaluation of new protocols
- Monitored quality assurance program to improve performance and maintain high standards of care
- Improved medical equipment competencies and care best practices through various ongoing learning options
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues
Education
Bachelor of Science - Health Information Office Administration
Kaplan University
Davenport, IA01.2009
Associate of Science - Pharmacy Technician
Bryman College
Federal Way, WA01.2000
Associate of Science -
University of Minnesota
Minneapolis, MN01.1993
Bachelor of Science - Nursing
University of Minnesota
Minneapolis, MN05-1992
Skills
- Hospital Experience
- Administrative support
- Customer service
- Clinical Judgment
- Expert Time management
- Management & Leadership Skills
- Planning & Execution
- Organizational Skills
- Medical terminology
- Medical Records
- Highly Proficient
- Epic
- Workload prioritization
- Task delegation
- Staff training
- Office administration
Personal Information
Willing To Relocate: Anywhere
Certification
Certified Nursing Aide
Qualified Medication Administration Person
Timeline
Support Staff Supervisor
The Ridge at Pinehurst
02.2023 - Current
Patient Access Representative III
University of Colorado Hospital
12.2016 - 11.2024
Staff Coordinator/Payroll Specialist
Garden Valley Nursing and Rehabilitation
08.2011 - 01.2016
Clinical Coordinator
Care Alternatives Hospice
06.2008 - 09.2011
Bachelor of Science - Health Information Office Administration
Kaplan University
Associate of Science - Pharmacy Technician
Bryman College
Associate of Science -
University of Minnesota
Bachelor of Science - Nursing
University of Minnesota
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