LaCreashia Sackel
Gaston,SC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Mailroom Assistant
Department of Health and Human Services
10.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals
- Provided customer service to internal staff members regarding postal services
- Processed large volumes of packages, letters, and other materials for delivery
Customer Service Representative
Blue Cross and Blue Shield
06.2022 - 10.2024
- Processed applications for health insurance policies and ensured accuracy of information provided
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers
Customer Service Representative
Teleperformance
04.2021 - 04.2022
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks
- Processed customer deposits and withdrawals accurately and timely
Education
Vocational/technical Certificate -
Denmark Technical College
Denmark, SC05.2010
High School Diploma - undefined
North High School
North, SC06.1997
Skills
- Labeling packages
- Sorting mail
- Data entry proficiency
- Problem-solving
- Customer service
- Call center procedures
Timeline
Mailroom Assistant
Department of Health and Human Services
10.2024 - Current
Customer Service Representative
Blue Cross and Blue Shield
06.2022 - 10.2024
Customer Service Representative
Teleperformance
04.2021 - 04.2022
High School Diploma - undefined
North High School
Vocational/technical Certificate -
Denmark Technical College
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