Lacrecia Egli
Garland
Summary
With over 20 years of experience in billing and finance, I am a results-driven professional specializing in reconciliation, revenue assurance, project analysis, billing auditing, and budgeting. I possess strong analytical, problem-solving, and organizational skills, demonstrated by my ability to effectively communicate both orally and in writing. As a dependable team player, I am proficient in MS Office, spreadsheets, and have extensive experience working with JD Edwards and SQL queries. Additionally, I am familiar with project management processes and practices.
Overview
18
18
years of professional experience
Work History
Business Analyst for ServiceNow
Epsilon/Publicis
02.2020 - Current
- Gather business, functional, and technical requirements to ensure effective project execution.
- Leverage strong data analytical skills to drive insights and support decision-making.
- Assist in Integration and User Acceptance Testing (UAT) to ensure system functionality meets requirements.
- Analyze and resolve technical issues related to business and functional requirements for dashboards, reports, and associated data.
- Provide project planning, technical analysis, and coordination to implement software solutions and resolve issues within data warehouse and Business Intelligence systems.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Actively participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Sr. Telecom Planning Analyst
Epsilon/Publicis
03.2018 - 01.2020
- Managed all telecommunications projects and implementation activities for data center and office moves, additions, and consolidations.
- Coordinated telecommunications functions with project managers and teams to meet and exceed goals and timelines.
- Oversaw orders and inventories for all voice and data network equipment and services.
- Ensured timely installation and disconnection of vendor services within defined SLAs.
- Reviewed billing for accuracy, resolved vendor disputes, and recommended cost-reduction strategies.
- Suggested process improvements and operational efficiencies for internal workflows and vendor management.
- Placed orders for disconnecting local and long-distance voice services (e.g., POTS lines) with the appropriate vendors.
- Coordinated the disconnection of data services (e.g., MPLS, internet) with relevant vendors.
- Assisted in troubleshooting and investigating root causes for local voice service issues, and initiated repair tickets as needed.
- Developed strong relationships with stakeholders across various departments, fostering collaboration and open communication channels throughout projects'' lifecycles.
- Supported the development of annual budgets by providing detailed financial analysis and projections.
Billing Operations Administrator
Impact Telecom
01.2016 - 02.2018
- Ensures all aspects of billing metrics are met regarding vendor relationships and internal operations
- Provide reporting for billing cycles, billing tickets, exceptions and KPI (Key performance indicators) in relation to all billing activity
- Serve as escalation point for senior management and executives on day-to-day billing escalations and inquiries received
- Manage and oversee methods and procedures for the entire billing life cycle from invoice processing through mailing and issue resolution, including, but not limited to, both direct and LEC billing
- Evaluates current systems and identifies needs, recommends and implements system solutions defining new system requirements and operational procedures
- Work closely with senior management to identify opportunities and proposed solutions
- Work directly with Analysts and internal departments to resolve billing issues and work with IT to enhance reporting and systems within the Billing Operations organization
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
Billing Operations Analyst
Impact Telecom
08.2014 - 01.2016
- Researched and analyzed the root cause of billing issues and disputes, ensuring efficient resolution.
- Ensured timely processing and accuracy of customer invoices by manually reviewing and conducting revenue assurance audits for compliance.
- Performed variance analysis on invoice cycles and collaborated with other departments to review discrepancies before releasing invoices.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
Telecom Administrator
DR Horton
02.2008 - 12.2013
- Conducted telephone billing account analysis for corporate and divisional offices.
- Performed billing analysis for local, long-distance, and data communications services.
- Conducted rate analysis and reviews to ensure compliance with contract specifications.
- Managed requests to move, add, or change voice and data services for corporate and divisional offices.
- Provided ad-hoc reporting to support management needs and division office requests.
- Troubleshot voice and data service interruptions, coordinating with vendors and IT personnel to resolve issues.
- Certified telecom bills and forwarded them to AP clerks for payment processing.
- Enhanced user experience by conducting regular audits of telecommunications systems and recommending necessary updates or adjustments.
- Achieved cost savings by conducting thorough analysis of telecom expenses, identifying areas for improvement, and recommending appropriate solutions.
IT Administrator
Metro PCS
05.2007 - 02.2008
- Processed certificate requests for all authorized Metro PCS dealers.
- Monitored and resolved IT and Corporate Billing tickets through IDM and Triactive applications.
- Managed and addressed issues submitted to the ‘IT Help’ email inbox.
- Administered access for six different applications, fulfilling requests from Metro PCS employees.
- Collaborated with Billing Operations and Verisign to research and resolve application user issues.
Education
Advanced Honors Diploma -
Crowley High School
Crowley, TX05-1993
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- User acceptance testing
- Pivot tables
- Forecasting and planning
- Problem-solving
- Attention to detail
- Time management
- Multitasking and organization
- Verbal and written communication
Timeline
Business Analyst for ServiceNow
Epsilon/Publicis
02.2020 - Current
Sr. Telecom Planning Analyst
Epsilon/Publicis
03.2018 - 01.2020
Billing Operations Administrator
Impact Telecom
01.2016 - 02.2018
Billing Operations Analyst
Impact Telecom
08.2014 - 01.2016
Telecom Administrator
DR Horton
02.2008 - 12.2013
IT Administrator
Metro PCS
05.2007 - 02.2008
Advanced Honors Diploma -
Crowley High School
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