Lacrecia Hurd
Grand Prairie
Summary
Dedicated professional with experience in customer service and business operations in fast-paced environments. Strong communication, organizational, and problem-solving skills, with a proven ability to adapt and thrive in diverse roles. Committed to delivering quality results and building strong relationships while continuously enhancing skills.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Office Administrator/ manufacturer/owner
Deshays love
Grand Prairie
02.2022 - Current
- Operates through Godaddy and third party platforms and uses navigation.
- Designed and created websites for clients, managing accounts, billing, and payment processes.
- Complete transactions, email, chat, answer customer questions and answers through virtual and online chat.
- Conducted outbound calls to customers to coordinate delivery and service inquiries.
- Operates through Godaddy and third party platforms and use navigation.
- Executed online marketing strategies to promote sales services and attract customers.
Driver/Delivery
Uber Partner Drivers
Arlington
11.2016 - Current
- Provide great customer service
- Pick up food from local restaurants and deliver the orders to customers.
- Drive locals around town.
Shift Manager
CVS Health
Arlington
11.2017 - 07.2025
- Direct and manage employees to clean the entire store
- Directed and managed employees to ensure store cleanliness and organization
- Counted and balanced registers to maintain accurate financial records
- Stock merchandise on delivery truck
- Provided customer service by greeting each customer upon entry and exit
Pharmacy Technician
CVS Health Retail
Grand Prairie
06.2022 - 04.2025
- Verified accuracy and authenticity of prescriptions to ensure patient safety
- Reviewing and recording patient information with their prescription in compliance with the guidelines of the General Pharmaceutical Council
- Organized and replenished pharmacy shelves with inventory to ensure product availability.
- Educated patients on proper medication usage to enhance treatment outcomes
- Supporting the Pharmacist in the daily operation of the pharmacy
- Answering incoming calls and fielding patient questions
- Ensured cleanliness and safety of pharmacy by adhering to regulations and procedures
- Assisted customers with prescription orders and medication inquiries.
Camp Counselor
YMCA
Grand Prairie
04.2022 - 07.2022
- Responsible for leading a group of 10 children through daily camp activities at camp including arts, games, STEM, and swimming and will be directly responsible for children in your group at all times.
- Supervised daily activities for campers, ensuring safety and engagement.
Administrator Assistant
Leon boxed candy
Dallas
01.2021 - 03.2022
- Administrator manager.
- Create accounts, take inbound and make outbound calls.
- Place orders, create and design website.
- Change or update promotions and listings.
- Payment and payroll, and control.
- Manage account settings, word press, HTML and more.
Retail Sales Associate
Ross Dress For Less
Grand Prairie
06.2018 - 12.2018
- Maintains good quality customer service at all times
- Ensures proper merchandise presentation is maintained in accordance with company standards
- Execution of cashier responsibilities within company policies and procedures
- Controlled shortage through personal awareness and compliance with company standards and theft deterrents.
- Assisted store management with various tasks to support daily operations.
Food Prep
Sam's Club
Grand Prairie
06.2018 - 10.2018
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc.
- Undertake basic cooking duties such as reducing sauces, parboiling food etc.
Food Prep
Sam's Club
Grand Prairie
05.2018 - 06.2018
- Cleans and maintains the Bakery area (for example, work surfaces, windows, mirrors, display cases, coolers) by following Company policies and procedures for preparing, handling, packaging, labeling, and storing food; operating and sanitizing food-related equipment; stocking and displaying food products properly; and utilizing approved chemicals, supplies, tools, and equipment.
- Maintains merchandise presentation by stocking merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise appropriately; ensuring design inventory is available for member decorating options; and securing fragile and high-shrink merchandise.
- Ensures consistent quality and accuracy in decorative designs by preparing Bakery Department merchandise based on daily production needs; operating Bakery equipment; following recipe measurement instructions; utilizing specialized decorating skills to complete; keeping sales area and backroom in stock; and resolving issues and concerns.
- Maintains the Sales Floor in the Bakery by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Customer Service
Walgreens
Grand Prairie
08.2017 - 11.2017
- Stock shelves.
- Customer service and reset store planograms.
- Report to manager for completion of store duties.
Security Officer
Thomas Protective Service, Inc.
Grand Prairie
01.2016 - 08.2016
- Secure medical hospital facility
- Patrol areas
- Write daily and emergency reports
- Assist and greet clients
Warehouse Associate
Amazon
Dallas
10.2015 - 05.2016
- Handled universal parcel inbounding, outbounding, and sorting to ensure timely shipment.
- Loaded cages with products using rf scan guns for accurate inventory management.
- Maintained cleanliness and organization in warehouse to support efficient operations.
- Warehouse upkeeping.
Security
Interface Security Systems LLC
Plano
08.2015 - 01.2016
- Remote tour service alerts loiterers, drug dealers and potential criminals that all activity at a business is being monitored and recorded.
- Receive and direct incoming telephone calls, both emergency and business and will obtain all necessary information from the client to determine their needs and takes the appropriate actions.
- Resolve client requests on the phone as necessary, including alarm operations, complaints, inquiries and requests for service.
- Enforce facility security, including monitoring, responding to and reporting unusual activity or breaches of security observed either in person or on the CCTV security system.
Cashier/ Associate
Sam's Club
Dallas
04.2015 - 10.2015
- Customer service representative.
- Organizing backroom storage areas.
- Loading and unloading delivery trucks.
- Maintaining work spaces and other work areas.
Customer Service Agent
PFS Web, Inc
Dallas
03.2015 - 06.2015
- Service accounts over the phone.
- Sold merchandise to customers.
- Coordinating and supervising the assignment of helpdesk resources.
- Handling telephone sales and ticket reservations at booking offices.
Cashier/Associate
Wal-Mart Supercenter
Dallas
08.2012 - 06.2013
- Stock and restocked shelves.
- Customer greeter.
- Customer service representative.
- In charge of general up keeping of the store.
Cashier
Fiesta Supermarket
Dallas
06.2011 - 12.2011
- Provided meticulous customer service to all customers.
- Gave accurate and detailed information to customers regarding product location.
- Proven knowledge of cash management and account balancing.
- Good problem solving attitude.
- Keen sense of multi-tasking without losing focus.
Education
Associate - Business Administration
Strayer University
Cedar Hill, TX 02.2022 - 07.2026
High School Diploma - Basic
Dallas Can Academy Charter
Dallas, TX 08.2010 - 06.2013
Skills
Customer Service
- Customer service
- Customer support
- Customer relations
- Active listening
- Problem-solving
- Conflict resolution
- Complaint resolution
- Telephone etiquette
- Professional communication
- Email communication
- Live chat support
Youth Engagement
- Activity Coordination
- Event Planning
- Group Facilitation
- Returns and exchanges
- Program Development
- Product stocking
- Inventory management
- Inventory audits
- Price changes
- Shelf organization
- Planogram implementation
- Store recovery
- Safety Management
- Product knowledge
Leadership
- Team leadership
- Employee training
- Coaching
- Delegation
- Shift supervision
- Time management
- Scheduling support
- Team collaboration
- Decision-making
- Performance improvement
- Staff support
Administrative
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- File management
- Record keeping
- Documentation
- Calendar management
- Organization
- Typing
- Office administration
Remote Work
- Remote customer support
- Chat support
- Email support
- Virtual communication
- Video conferencing
- Self-management
- Independent work
- Multi-tasking
Business & Finance
- Financial record keeping
- Business operations
- Upselling
- Cross-selling
Technical
- Computer literacy
- Internet research
- Basic troubleshooting
- iOS/iPhone proficiency
- Printer/scanner use
- Digital communication
Soft Skills
- Dependability
- Reliability
- Adaptability
- Fast learner
- Critical thinking
- Attention to detail
- Accuracy
- Patience
- Empathy
- Positive attitude
- Professionalism
- Flexibility
- Initiative
- Work ethic
- Stress management
- Confidentiality
- Counseling Support
- Youth Mentorship
- Behavioral Awareness
- Emergency Preparedness
- Record keeping
- Empathy Building
If Applying for Remote Jobs
- Live chat
- Email assistance
- CRM systems (if you’ve used one)
- Customer service
- Troubleshooting
- Basic technical support
- Data accuracy
- Prioritization
Leadership Development
- Peer Mentoring
- Employee coaching
- New hire training
- Inventory control
- Store operations
- Store procedures
- Student Support
- Group Mediation
- Achievement Recognition
- Process Improvement
- Customer Service
- Cash Handling
- POS Systems
- Inventory Management
- Program Development
- Team Leadership
- Employee Training
- Problem Solving
- Time Management
- Microsoft Office
- Data Entry
- Live Chat Support
- Email Communication
- Organization
- Multi-tasking
- Attention to Detail
- Communication
- Dependability
Certification
- Security Officer, 01/17, 01/19, Non-commissioned security officer license
- Driver's License
- Food Handler Certification
Personal Information
- Willing To Relocate: Grand Prairie, TX - Remote -
- Authorized To Work: US for any employer
Timeline
Pharmacy Technician
CVS Health Retail
06.2022 - 04.2025
Camp Counselor
YMCA
04.2022 - 07.2022
Associate - Business Administration
Strayer University
02.2022 - 07.2026
Office Administrator/ manufacturer/owner
Deshays love
02.2022 - Current
Administrator Assistant
Leon boxed candy
01.2021 - 03.2022
Retail Sales Associate
Ross Dress For Less
06.2018 - 12.2018
Food Prep
Sam's Club
06.2018 - 10.2018
Food Prep
Sam's Club
05.2018 - 06.2018
Shift Manager
CVS Health
11.2017 - 07.2025
Customer Service
Walgreens
08.2017 - 11.2017
Driver/Delivery
Uber Partner Drivers
11.2016 - Current
Security Officer
Thomas Protective Service, Inc.
01.2016 - 08.2016
Warehouse Associate
Amazon
10.2015 - 05.2016
Security
Interface Security Systems LLC
08.2015 - 01.2016
Cashier/ Associate
Sam's Club
04.2015 - 10.2015
Customer Service Agent
PFS Web, Inc
03.2015 - 06.2015
Cashier/Associate
Wal-Mart Supercenter
08.2012 - 06.2013
Cashier
Fiesta Supermarket
06.2011 - 12.2011
High School Diploma - Basic
Dallas Can Academy Charter
08.2010 - 06.2013