LaCrecia Mitchell
Forest Hill,Texas
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Shoe Carnival
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Delivery Driver
AutoZone
03.2022 - 01.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
Guest Assistant Specialist
Hilton Worldwide
05.2015 - 09.2020
- Resolved customer issues with knowledgeable service and utmost professionalism.
- Helped to maintain files and handle administrative requirements.
- Trained and mentored new team members in policies and procedures.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Floor Supervisor
Shoe Carnival
10.2013 - 05.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Caregiver
Home Private Health Care
10.2010 - 10.2013
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Lead Sales Associate
Dollar General
04.2009 - 10.2010
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Led sales team to exceed quarterly sales goals.
Data Entry Clerk
Pro- Lab
03.2006 - 04.2009
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Received incoming calls and handled data requests from internal stakeholders.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Front Desk Clerk
Courtyard by Marriott
02.2003 - 03.2006
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Diploma -
Eastern Hills High School
Fort Worth, TX05.1997
Skills
- Customer Relations
- 45 WPM typing speed
- Critical Thinking
- Customer Service
- Multi-line phone proficiency
- Complaint resolution
- Sales expertise
- Inbound and Outbound Calling
- Professional telephone demeanor
- Technical Support
- Money handling abilities
- Administrative support
- Creative problem solving
Timeline
Assistant Store Manager
Shoe Carnival
01.2024 - Current
Delivery Driver
AutoZone
03.2022 - 01.2024
Guest Assistant Specialist
Hilton Worldwide
05.2015 - 09.2020
Floor Supervisor
Shoe Carnival
10.2013 - 05.2015
Caregiver
Home Private Health Care
10.2010 - 10.2013
Lead Sales Associate
Dollar General
04.2009 - 10.2010
Data Entry Clerk
Pro- Lab
03.2006 - 04.2009
Front Desk Clerk
Courtyard by Marriott
02.2003 - 03.2006
Diploma -
Eastern Hills High School
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