LACRESA JEFFREY
Manager
Union,NJ
Summary
Concessions Manager leading food service, inventory control, cash reconciliation, and staff supervision for 36+ staff per event in high-volume venue operations. Drives smooth game-day execution through customer service, food safety, and consistent compliance across concessions workflow. Strengthens revenue control and guest experience by keeping service moving and records tight.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Concessions Manager
Brooklyn Cyclones
02.2026 - Current
- Lead concessions operations, staff, inventory, food safety, cash reconciliation, and customer service.
Shuttle Driver
FedEx
01.2024 - 01.2026
- Managed transportation logistics, regulatory compliance, and on-time freight movement.
Operations Supervisor
Unidine Brooklyn
01.2023 - 01.2025
- Managed food-service operations, compliance, employee performance, and workflow improvements.
Assistant Director
Both Sides of the Violence, Inc.
01.2021 - 01.2024
- Supported executive leadership, community programs, and organizational operations.
Operations Supervisor
Aramark Sports & Entertainment
01.1999 - 01.2021
- Directed high-volume concessions, staffing, scheduling, inventory, cash controls, and operational excellence.
Customer Service Supervisor
RR Donnelley & Sons
01.1996 - 01.1997
- Oversaw customer service and administrative operations.
Stand Level Supervisor
Madison Square Garden
01.1995 - 01.1997
- Supervised concession operations, inventory, and cash accountability.
- Oversaw daily operations, ensuring seamless event execution and exceptional guest experiences.
- Trained and mentored staff, fostering a high-performance culture within the team.
- Implemented process improvements to increase operational efficiency and reduce response times.
Education
High School Diploma - undefined
John Jay High School
Skills
Executive leadership
Operations management
Budget oversight
Inventory control
Safety & compliance
Food service operations
Staff scheduling
Cash handling
Customer service
Process improvement
Labor forecasting
Vendor negotiation
Purchase order processing
POS systems
Inventory management software
Payroll processing
ServSafe certification
Certification
Food Service Certificate
Timeline
Concessions Manager
Brooklyn Cyclones
02.2026 - Current
Shuttle Driver
FedEx
01.2024 - 01.2026
Operations Supervisor
Unidine Brooklyn
01.2023 - 01.2025
Assistant Director
Both Sides of the Violence, Inc.
01.2021 - 01.2024
Operations Supervisor
Aramark Sports & Entertainment
01.1999 - 01.2021
Customer Service Supervisor
RR Donnelley & Sons
01.1996 - 01.1997
Stand Level Supervisor
Madison Square Garden
01.1995 - 01.1997
High School Diploma - undefined
John Jay High School