LaCresa Smith
Atlanta,GA
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Independent Contractor
Instacart
05.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Customer Service Representative (Remote)
Amazon
11.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary to the General Manager
Spartan Lincoln Mercury
07.2005 - 08.2014
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
Childcare Lead Teacher
Kids R Kids Learning Academy
03.2000 - 06.2004
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards.
Assistant Store Manager
United Retail - Avenue Clothing
02.1995 - 11.1998
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
No Degree - Psychology
Mercer University
Macon, GA05.2027
High School Diploma -
Benjamin E. Mays
Atlanta, GA06.1996
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Scheduling
- Error Correction
- Records coordination
- Customer Support
- Resources Allocation
Timeline
Independent Contractor
Instacart
05.2018 - Current
Customer Service Representative (Remote)
Amazon
11.2016 - 03.2019
Secretary to the General Manager
Spartan Lincoln Mercury
07.2005 - 08.2014
Childcare Lead Teacher
Kids R Kids Learning Academy
03.2000 - 06.2004
Assistant Store Manager
United Retail - Avenue Clothing
02.1995 - 11.1998
No Degree - Psychology
Mercer University
High School Diploma -
Benjamin E. Mays