Summary
Overview
Work History
Education
Skills
Accomplishments
employee of the month
Timeline
Generic
Lacresha Gullatt

Lacresha Gullatt

Sales Associate
Florence

Summary

Dedicated and self-motivated Direct Support Professional with six years of experience ensuring the safety and wellbeing of clients with developmental disabilities. Skilled in developing positive client relationships, administering medications, and coaching daily living skills. Committed to enhancing clients' social and emotional wellbeing through guidance and positive reinforcement. Known for maintaining a high level of attentiveness and providing reliable support. Eager to leverage my extensive healthcare experience and passion for improving lives in a Sales Associate role.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Walmart Stores,INC
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Online Personal Shopper

Fry's Food Stores
09.2024 - Current
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Direct Support Professional

The House Of Cherubim LLC
10.2018 - Current
  • Developed positive relationships with clients to build trust and ensure their safety
  • Monitored clients to ensure their safety and well-being at all times
  • Administered medications and treatments to clients according to prescribed instructions
  • Supported clients' social and emotional wellbeing by providing guidance and positive reinforcement
  • Coached clients on daily living skills, such as cooking, cleaning, and personal hygiene
  • Transporting clients to and from appointments and social outings

Education

Diploma -

Leuzinger High School
08.1990 - 05.1994

Skills

Effective Time Management

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

employee of the month

for helping my fellow workers 

putting customers first

Timeline

Customer Service Representative

Walmart Stores,INC
11.2024 - Current

Online Personal Shopper

Fry's Food Stores
09.2024 - Current

Direct Support Professional

The House Of Cherubim LLC
10.2018 - Current

Diploma -

Leuzinger High School
08.1990 - 05.1994
Lacresha GullattSales Associate