LaCresha Lewis
Hopkinsville,KY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Representative
Asurion
Hopkinsville, KY
05.2016 - Current
- Managed high levels of call flow and responded to Customer's technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Seasonal Worker
US Tobacco
Hopkinsville, KY
09.2022 - 03.2023
- Supported high speed production operations, as well as ongoing efforts to embrace high performance work systems.
- Responsible for receiving and processing tobacco delivered to the facility, as well as sanitation and housekeeping of production lines and equipment and maintaining the facility in accordance with company policies and procedures and/or production.
- Had to have the ability to easily move about an industrial facility, including but not limited to, working in tight or confined spaces, working at higher elevations (up to 30 feet), climbing on machinery, working in a dusty environment, inspecting the receiving and processing lines; majority of shift and be able spend time cleaning in plant (walking, stooping, bending, climbing, operating lift equipment, forklift, clamp machine, etc.)
Quality Inspector
MS Companies
Hopkinsville, KY
04.2019 - 06.2021
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Created and executed system and integration test scripts.
- Inspected parts and equipment during down time.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Worked with specific production team members to rectify production issues and maintain high-quality final products
- Presented clear, organized data in graphs, charts, tables and written reports
- Inspected and packaged products meticulously according to manufacturing specifications
- Identified and helped resolve non-conforming product issues
Education
Associate of Science - Paralegal Studies
Brown Mackie
Hopkinsville, KY 03.2006 - 08.2008
Timeline
Seasonal Worker
US Tobacco
09.2022 - 03.2023
Quality Inspector
MS Companies
04.2019 - 06.2021
Technical Support Representative
Asurion
05.2016 - Current
Associate of Science - Paralegal Studies
Brown Mackie
03.2006 - 08.2008
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