Lacresha Montgomery
Douglasville,Georgia
Summary
Results-driven Business Office Manager with over 9 years of experience managing the day-to-day operations of office environments. Leveraging strong organizational and leadership skills, I have successfully led teams in optimizing workflow efficiency, implementing cost-saving strategies, and maintaining high levels of employee morale. Proficient in overseeing administrative tasks, budget management, and vendor relations. Seeking to bring my proven track record of driving operational excellence to a dynamic organization.
Overview
9
9
years of professional experience
Work History
HR Assistant
Inalfa Roof Systems
Acworth, GA
01.2024 - Current
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Processed onboarding paperwork for new hires and rehires.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Business Office Manager
Kimberly Personal Care Home
Dallas, GA
01.2022 - 01.2024
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Organized filing systems for easy retrieval of documents.
- Managed office budget and ensured accurate financial records were kept.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Ensured that all office equipment was maintained properly.
- Ordered supplies when necessary to keep the office running smoothly.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
Customer Service Manager & Logistics Coordinator
Atlanta Basement Systems
08.2019 - 01.2022
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Maximizes customer operational performance by providing help desk resources and technical advice
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Implements production, productivity, quality, and customer-service standards
- Audits customer service procedures and trends and determines system improvements
- Enforces company policies and procedures
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews
- Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Dispatcher
Paulding 911
04.2016 - 07.2019
- Receives, logs, and prioritizes incoming emergency and non-emergency calls for service
- Provides assistance, information, and/or instructions to callers; directs and transfers calls to other State agencies as required
- Dispatches and maintains communication with police, fire, and/or emergency medical services personnel; monitors the location and status of field personnel
- Responds to inquiries from emergency response personnel; provides directions to incident scenes; logs the arrival time of responders and/or aid apparatus
- Coordinates response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties
- Receives and responds to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel
- Researches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property
- Enters information into the Computer Aided Dispatch System (CAD) and National Crime Information Computer (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.
Education
Medical Assistant in MA -
Delta Tech at Horn Lake,MS
09.2014
Skills
- Microsoft Office
- Employee Relations
- Payroll Administration
- Recruitment Management
- Interview scheduling
- Background Checks
- Meeting Preparation
- HR policies
- Office Administration
- Human Resources Support
- Maintaining files
- Scheduling
- Recruitment
- New Hire Orientation
- Team Player
- Teaching
Timeline
HR Assistant
Inalfa Roof Systems
01.2024 - Current
Business Office Manager
Kimberly Personal Care Home
01.2022 - 01.2024
Customer Service Manager & Logistics Coordinator
Atlanta Basement Systems
08.2019 - 01.2022
Dispatcher
Paulding 911
04.2016 - 07.2019
Medical Assistant in MA -
Delta Tech at Horn Lake,MS
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