LaCresha Price Bascom
Jacksonville
Summary
Dedicated and adaptable financial services professional with extensive experience in customer support, account management, and high-volume call environments. Known for strong work ethic, quick learning, and the ability to resolve complex issues with accuracy and professionalism. Skilled in fraud awareness, data integrity, and delivering exceptional service in both in-person and remote settings.
Overview
14
14
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
02.2024 - Current
- Ensured accuracy and compliance of documentation with lending guidelines to uphold service integrity.
- Facilitated consumer loan applications, provided status updates, and addressed product inquiries to enhance member understanding.
- Clarified loan terms, eligibility criteria, and next steps to empower members in decision-making.
- Maintain high service standards while managing sensitive financial information.
Member Service Specialist
VyStar Credit Union
Jacksonville
08.2022 - 02.2024
- Supported members with account inquiries, updates, and product information.
- Identified potential fraud and escalated suspicious activity.
- Processed special services including stop payments, check orders, and account maintenance.
- Performed accurate data entry and document preparation.
- Delivered friendly, knowledgeable service to maintain high satisfaction levels.
Customer Service Representative
Comcast
Jacksonville
06.2019 - 07.2022
- Handled 100+ inbound calls daily addressing billing, technical support, and service issues.
- Maintained detailed documentation of customer interactions and account updates.
- Provided consistent, high-quality service in a remote environment.
Customer Service Representative
Citibank Call Center
Jacksonville
01.2017 - 07.2018
- Explained billing procedures and processed payments to enhance customer understanding and satisfaction.
- Managed high call volumes by resolving inquiries and efficiently routing calls to improve response times.
Sales Associate
Walmart
Jacksonville
07.2012 - 01.2017
- Assisted customers with product selection, purchases, and returns.
- Operated POS systems and processed transactions.
- Organized merchandise and supported sales floor operations.
Education
Diploma -
Hilliard Middle Senior High
Hilliard, FL01.2010
Skills
- Customer & Member Support
- Consumer Lending Assistance
- High-Volume Call Handling
- Fraud & Risk Awareness
- Account Maintenance & Data Accuracy
- Problem Resolution
- Microsoft Office
- Active Listening & Communication
Accomplishments
Cobb Award
Timeline
Member Service Representative III
Navy Federal Credit Union
02.2024 - Current
Member Service Specialist
VyStar Credit Union
08.2022 - 02.2024
Customer Service Representative
Comcast
06.2019 - 07.2022
Customer Service Representative
Citibank Call Center
01.2017 - 07.2018
Sales Associate
Walmart
07.2012 - 01.2017
Diploma -
Hilliard Middle Senior High