Summary
Overview
Work History
Education
Skills
Timeline
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LaCresha Richmond

Coushatta,LA

Summary

Detail-oriented team leader with over 15 years of banking and human resource experience. Proven track record in financial systems management, scheduling, and regulatory compliance. Strong problem-solving skills with a focus on customer satisfaction and loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Branch Ambassador

Capital One, N.A
01.2019 - Current
  • Managed branch operations, ensuring compliance with policies and procedures
  • Implemented tracking system for Ingenico usage increasing numbers to 96%
  • Created monthly compliance quizzes to maintain staff knowledge
  • Maintained cash controls with zero discrepancies
  • Conducted customer interviews for new accounts
  • Resolved fraud issues and communicated with other departments for investigations
  • Conducted peer coaching for better performance
  • Managed cash orders from Federal Reserve

Human Resources Supervisor

JCPenney Corporation
04.2017 - 01.2019
  • Conducted training and scheduled team of 65
  • Conducted interviews for new hires and coached team members
  • Managed payroll and timekeeping
  • Partnered on engagement and associate relations activities
  • Managed onboarding process and payroll
  • Administered performance evaluations
  • Ensured employee data privacy
  • Maintained human resources regulatory compliance with local, state and federal laws

Bank Assistant Branch Manager

Capital One, N.A
12.2013 - 12.2015
  • Assisted in overall branch management, including operations, sales, and service
  • Supervised team of 8 employees and managed schedules
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed and hired staff
  • Assisted in controlling expenses and addressed customer complaints
  • Collaborated with various bank departments to exceed sales goals
  • Managed risk and compliance
  • Partnered on engagement and associate relations activities
  • Managed onboarding process and payroll

Relationship Banker II/ Branch Designee

Capital One, N.A
08.2009 - 12.2013
  • Recommended and sold appropriate solutions to customers - Maintained knowledge of products and services
  • Conducted training and sales meetings
  • Assisted in business development efforts
  • Ensured compliance with audit and security policies
  • Increased daily sales by 15% by upselling banking products and financial services to customers
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals

Education

Associate of Applied Science - General Studies

Northwestern State University of Louisiana
Natchitoches, LA
12.2003

High School Diploma -

Coushatta High School
Coushatta, LA
05.1993

Skills

  • Customer Needs Assessments
  • Customer Transactions

- Financial Systems Management

- Regulatory Compliance

- Team Leadership

- Problem Solving

- Customer Service

- Microsoft Office Suite

- Google Suite

- Scheduling

- Employee Development

- Communication

Timeline

Branch Ambassador

Capital One, N.A
01.2019 - Current

Human Resources Supervisor

JCPenney Corporation
04.2017 - 01.2019

Bank Assistant Branch Manager

Capital One, N.A
12.2013 - 12.2015

Relationship Banker II/ Branch Designee

Capital One, N.A
08.2009 - 12.2013

Associate of Applied Science - General Studies

Northwestern State University of Louisiana

High School Diploma -

Coushatta High School

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LaCresha Richmond