Lacresha Robinson
Houston
Summary
Dedicated healthcare professional recognized for delivering high standards and meaningful results. Experienced in managing patient interactions, resolving complex inquiries, and improving overall patient satisfaction. Proven team player with a flexible approach to shifting priorities and a strong commitment to achieving goals. Skilled in communication, problem-solving, and adapting to dynamic environments.
Overview
10
10
years of professional experience
Work History
EVS Technician – Environmental Services
The Woman’s Hospital of Texas
10.2024 - Current
- Cleaned, sanitized, removed, and properly disposed of biohazardous materials in compliance with OSHA and health regulations.
- Supported nursing staff with patient care activities, enhancing efficiency and quality of care while consistently maintaining patient privacy and adhering to HIPAA regulations in clinical settings.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
Site Supervisor
Allied Universal Security
06.2018 - 03.2024
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Recorded incident reports with detailed accounts of occurrences.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
Cashier (Seasonal)
Macy’s
12.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Accurately processed cash, check, and credit card transactions using a cash register, consistently maintaining a balanced cash drawer and ensuring precise end-of-shift accounting.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Walmart
02.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Associate of Science - Life Science
San Jacinto Community College
Pasadena, TX05.2025
High School Diploma -
Houston Can! Academy
Houston, TX01.2015
Skills
- Customer service/Customer relations
- Data entry (documentation and recordkeeping)
- Administrative support
- Microsoft Office
- Time management/Well-Organized
- Computer proficiency
- Critical thinking/ Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- EMR (EPIC, MEDITECH, Allscripts and NextGen)
Timeline
EVS Technician – Environmental Services
The Woman’s Hospital of Texas
10.2024 - Current
Site Supervisor
Allied Universal Security
06.2018 - 03.2024
Cashier (Seasonal)
Macy’s
12.2017 - 02.2018
Customer Service Representative
Walmart
02.2015 - 11.2017
Associate of Science - Life Science
San Jacinto Community College
High School Diploma -
Houston Can! Academy
Similar Profiles
Sylvia PugaSylvia Puga
Surgery Manager at The Woman’s Hospital of TexasSurgery Manager at The Woman’s Hospital of Texas
Marrlene JaimesMarrlene Jaimes
Registered Nurse at HCA The Woman’s Hospital of TexasRegistered Nurse at HCA The Woman’s Hospital of Texas
Larry RonishaLarry Ronisha
Registered Nurse at The Woman’s Hospital of TexasRegistered Nurse at The Woman’s Hospital of Texas
Yolande NgalleYolande Ngalle
Secrétaire Médicale at US Veterans Affairs North Texas Health Care SystemSecrétaire Médicale at US Veterans Affairs North Texas Health Care System
Jakob AveryJakob Avery
Managing Director at Isolani MediaManaging Director at Isolani Media