Hi, I’m
Lacresha Wright
Customer Service Professional
Beloit,WI
Summary
Dedicated Customer Service professional with over 15 years of experience.Skilled in working under pressure, adapting to new situations, managing multiple priorities, and the willingness to take on added responsibilities to meet organizational needs with a positive attitude.
Overview
21
years of professional experience
Work History
Great Lakes Education Loan ServicesMadison, WI
Student Loan Advisor/Virtual Communications Specialist
05.2013 - Current
Job overview
- Answer borrower questions related to their student loan accounts via chat, phone and email.
- Review and process loan discharge and forgiveness applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Counseled students and parents about financial aid options and program details.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Train and coach newly-hired employees.
- Explained very technical financial information to applicants in easy to understand language.
- Entered contact and loan details into Web-based and Mainframe systems
Great Lakes Education Loan ServicesMadison, WI
Office Support Specialist
05.2009 - 05.2013
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
SitelMadison, WI
Customer Service Representative
03.2007 - 03.2009
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sunnyview Nursing HomeMadison, WI
CNA
01.2006 - 02.2007
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Central Wisconsin CenterMadison, WI
CNA
01.2003 - 01.2006
Job overview
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
Education
George Westinghouse Vocational High SchoolChicago, IL
Diploma from Liberal Arts And General Studies
09.1995
Skills
Application review and processingundefined
Timeline
Student Loan Advisor/Virtual Communications Specialist
Great Lakes Education Loan Services
05.2013 - Current
Office Support Specialist
Great Lakes Education Loan Services
05.2009 - 05.2013
Customer Service Representative
Sitel
03.2007 - 03.2009
CNA
Sunnyview Nursing Home
01.2006 - 02.2007
CNA
Central Wisconsin Center
01.2003 - 01.2006
George Westinghouse Vocational High School
Diploma from Liberal Arts And General Studies
09.1995
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