LaCreshia Stokes
Cypress
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
University of Texas MD Anderson Cancer Center
01.2021 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
Room Service Assistant
University of Texas MD Anderson Cancer Center
01.2018 - 01.2021
- Increased repeat business by providing exceptional customer service, attending to guests'' needs and preferences with care and attention.
- Facilitated seamless transitions between shifts by properly documenting all ongoing orders, special requests, and inventory changes for the next team member.
- Enhanced guest satisfaction by promptly delivering room service orders and accurately communicating special requests to the kitchen.
- Demonstrated strong multitasking skills by simultaneously managing multiple incoming orders, guest inquiries, and coordination tasks with other departments.
- Demonstrated excellent communication skills when interacting with guests over the phone or in person, addressing their inquiries professionally and efficiently.
Supervisor • Cashier
Morrison Healthcare, Texas Children’s Hospital
01.2015 - 01.2018
- Assist with discharge and admissions of patients. Input medical information, and appointments into our EPIC system. Order patient and nursing supplies. Expedite dietary trays to patients. Enforce, input, and explain to patient assigned diets. Supervise retail staff at guest service areas. Cash handling.
Education
Business Administration - Health Administration
Strayer University
06-2028
Skills
- Computer proficiency
- Leadership experience
- People skills
- Problem-solving abilities
- Organizational know-how
- Strong organization
- Patient registration
- Insurance verification
- Patient confidentiality
- Follow-up care coordination
- Customer service
- Appointment scheduling
References
Available upon request.
Timeline
Patient Services Coordinator
University of Texas MD Anderson Cancer Center
01.2021 - Current
Room Service Assistant
University of Texas MD Anderson Cancer Center
01.2018 - 01.2021
Supervisor • Cashier
Morrison Healthcare, Texas Children’s Hospital
01.2015 - 01.2018
Business Administration - Health Administration
Strayer University
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