LACRETIA BIBLE
Perterburg,Va
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
26
26
years of professional experience
Work History
Patient Account Rep II
UW Patient Financial Services
12.2020 - Current
- Decides follow-up steps utilizing the Epic billing system by analyzing rejection issues
- Identify and resolve payer specific coding issues and provide feedback and Charge Capture team as appropriate
- Display sound judgment in choosing the most efficient and effective method of follow-up includes appealing denials, taking adjustments, e-mail, payer websites and telephone inquiries
- Effectively communicate verbally and in writing with payers to bring resolution to claims as quickly as possible
- Keep current with payer updates and policies to assist in payment of claims
- Document clear and concise narrative using smart phrases in Epic of steps taken to facilitate resolution of outstanding claims/issues
- Take accountability for meeting productivity standards and department required quality measures
- Work collaboratively with UW Medicine and UWP departments including Compliance, Charge Capture, Patient Accounts & Inquiry, Claim, Payment & Credit, Payer Relations, and Physician Services
- Actively seeks and recommends process improvement opportunities through daily work
- Perform other duties, as assigned
Patient Service Specialist 2
UW Cardiology Clinic
04.2019 - 12.2020
- In charge of scheduling for 3 specialty clinics Marfan, Gen Card, and Valve Clinic, By working through work queue, Order records import records into media manager, Upload images in xcelera, Check Pacs for records and life images Check messages and return calls to patient, Check insurance, Complete pre authorizations for procedures, Send out cancellation letters and no show
- Enter referrals check fax
- Help set the standardized training manual for my specialty
- Add patients to the schedule per Doctor
Patient Service Rep
Swedish Medical Group
02.2016 - 04.2019
- Check in patients verify insurance pre authorized medical procedure
- Collect Co-pays and previous balances
- Input insurance into Epic
- Help with the interview process
- Answer phones check in basket route message to the providers make appointments
Front Desk
Puget Sound Neighbor Care
03.1999 - 06.2015
- Check in patients pre authorized insurance and procedures look up Cpt code for billing
- Call and confirm appointments for next day visit
- Collect Co-pays make appointments for future visits
Education
Medical Secretary Program - Secretary and insurance program
Pima Medical
Skills
- Great teamwork and customer experience
- Medical Billing Understanding
- Medical Billing
- Insurance Billing
- Insurance Verification
- HIPAA Compliance
- Follow-up skills
- Strong empathy
- Data entry proficiency
- HIPAA understanding
- Medical terminology knowledge
Hobbies and Interests
Looking for a position to utilize my skills in the medical Secretary billing field
Timeline
Patient Account Rep II
UW Patient Financial Services
12.2020 - Current
Patient Service Specialist 2
UW Cardiology Clinic
04.2019 - 12.2020
Patient Service Rep
Swedish Medical Group
02.2016 - 04.2019
Front Desk
Puget Sound Neighbor Care
03.1999 - 06.2015
Medical Secretary Program - Secretary and insurance program
Pima Medical
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