LaCretia Butler
Lancaster
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
12
12
years of professional experience
Work History
Workforce Development Specialist
Dallas College
11.2023 - Current
- Conducted labor market research to identify emerging industries and trends impacting local workforce needs.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Facilitated job seeker interviews with prospective employers, obtained feedback from both parties and adjusted employment strategies.
- Notified employers and community organizations of workforce development programs and services.
Administrative Assistant /Workforce Specialist
Regional Black Contractors Association
03.2018 - 11.2023
- Answered and screen multi-line phone system, routing calls, delivering messages to staff and arranged conference calls.
- Delivered excellent customer service when greeting scheduled visitors, and directing to appropriate area.
- Supported staff through scheduling meetings, preparing agendas, and ordering food.
- Processed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Opened and properly distributed incoming mail, prepared outgoing mail and correspondence, including email.
- Transcribed and organized memos, letters and reports.
- Supported staff by coordinating travel arrangements, including flights and rentals, and other reservations as necessary.
Workforce Development Specialist
Texas Workforce Center (Equus)
04.2012 - 03.2018
- Oversaw job seeker aptitude and interest testing, reviewed results with job seekers and presented suitable career alternatives.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Guided program participants through enrollment processes using one-on-one support.
- Developed and delivered workshops on resume writing, interview techniques, and job search strategies to improve employability skills among participants.
- Increased job placements by developing tailored workforce training programs for diverse populations.
Education
Bachelor of Arts - Mass Communications
Huston-Tillotson University
Austin, TXSkills
- Workforce Analytics
- Detail-oriented
- Customer and client relation
- Scheduling appointments
- Scheduling and calendar management
- Customer Service
- Document Preparation
- Telephone reception
- Office Supply Management
- Event Planning
- Proofreading
- Travel Coordination
Timeline
Workforce Development Specialist
Dallas College
11.2023 - Current
Administrative Assistant /Workforce Specialist
Regional Black Contractors Association
03.2018 - 11.2023
Workforce Development Specialist
Texas Workforce Center (Equus)
04.2012 - 03.2018
Bachelor of Arts - Mass Communications
Huston-Tillotson University