LaCretia Fells
Birmingham,AL
Overview
36
36
years of professional experience
Work History
Switchboard Receptionist
Henderson and Walton Women's Center
Birmingham, AL
07.2002 - 02.2025
- Answered over 1200 calls daily with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Used reference files to answer simple questions about client business.
- Answered incoming calls, transferred calls, and took messages for staff members.
- Provided support to administrative staff by scheduling appointments, ordering office supplies, and performing other clerical tasks as needed.
Transporter
D&L Transportation
Birm, AL
09.1988 - 05.2002
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Transported patients to and from dialysis, and other treatment facilities.
- Managed transport documentation, accurately logging each patient's transport
Education
Some College (No Degree) - Social Work
Lawson Community College
Birmingham, MISkills
- Basic accounting
- Empathy and patience
- Calendar management
- Maintaining records
- Visitor assistance
- Information management
References
References available upon request.
Timeline
Switchboard Receptionist
Henderson and Walton Women's Center
07.2002 - 02.2025
Transporter
D&L Transportation
09.1988 - 05.2002
Some College (No Degree) - Social Work
Lawson Community College