LaCretia Marshall

· Teacher Assistant – Miller Day Care, Joseph E. Parker Community Center, Park View Elementary, Hillpoint Elementary, Cradock Middle School, Junior Achievement Program, Young Park Elementary School, Academic Policy Council for Ketchikan Charter School

· Teacher – Pentecostal Holiness Church

• Developed and implemented lesson plans based on curriculum objectives.
• Maintained a safe and orderly learning environment for all students.
• Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
• Encouraged critical thinking skills and problem-solving strategies among students.
• Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
• Utilized technology-based learning tools to enhance classroom instruction.
• Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
• Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
• Supervised after school activities such as clubs or sports teams.
• Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
• Created meaningful projects that allowed students to apply their knowledge in real world situations.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Encouraged student critical thinking and discussion using variety of teaching techniques.
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Participated in workshops, trainings and conferences to improve educational skills.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
• Remained calm and patient in student interactions to support individual growth and development.
• Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
• Met with administrators and department team members to work on curriculum planning and assessment methods.
• Used videos, lectures and moderated discussions to engage students during class.
• Received recognition for contributions to innovative concepts in classroom instruction.
• Assisted classroom teacher in developing and implementing lesson plans.
• Supervised small group activities.
• Helped maintain a safe and orderly learning environment.
• Supported student-led discussions and presentations.
• Encouraged positive behavior with rewards and incentives.
• Created calm and disciplined classroom environment to improve student focus.
• Arranged age-appropriate activities to help children develop interests and talents.
• Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
• Assembled instructional materials for children's projects and play-time.
• Created colorful and attractive displays for bulletin boards and hallways.
• Supported and documented student growth and progress to achieve academic, social and emotional goals.

• Served as subject matter expert in human resources (HR) and
  personnel administration and was active in the leadership and management of personnel within the organization. Managed HR policies and procedures; acted as program manager and senior
  advisor to senior leaders within the organization; ensured the flow of information concerning career planning,
  professional development, and leadership initiatives; provided individual counseling; acted as senior leader of
  personnel; and took an active role in change management initiatives.
• Developed and implemented policies and procedures to ensure compliance with government regulations.
• Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
• Conducted investigations into complaints from customers or employees regarding violations of company policy.
• Monitored all operations for potential security risks and threats.
• Drafted reports outlining findings from investigations and recommending corrective action.
• Supervised subordinate staff in carrying out daily duties and activities.
• Organized and coordinated meetings between senior management and other departments across the organization.
• Responded to emergency situations by dispatching appropriate personnel to address the incident.
• Performed background checks on prospective employees prior to hire date.
• Reviewed employee performance evaluations for accuracy and completeness.
• Managed training programs designed to improve customer service skills among staff members.
• Maintained accurate records related to personnel files, payroll, inventory, budgeting.
• Assisted in developing organizational structures that optimized job responsibilities.
• Implemented new technologies as needed to enhance productivity levels in the workplace.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
• Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
• Evaluated complaints and emergency-request information to determine response requirements.
• Drafted investigation and incident reports and submitted to appropriate personnel.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Set specific goals for projects to measure progress and evaluate end results.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Implemented strategies to take advantage of new opportunities.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Monitored operations and reviewed records and metrics to understand company performance.
• Analyzed key performance indicators to identify effective strategies.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Worked closely with human resources to support employee management and organizational planning.
• Organized client meetings to provide project updates.
• Audited company's legal documents to verify compliant policies and procedures.
• Analyzed company's expenditures and developed financial models.
• Developed and implemented web content strategies to ensure effective communication and presentation of information.
• Created, edited, and published website content across multiple channels.
• Collaborated with design teams to create compelling visuals for web pages.
• Reviewed existing web content for accuracy, relevance, timeliness, completeness, and consistency in style and formatting.
• Conducted usability tests to evaluate the effectiveness of web page designs and layouts.
• Optimized existing website copy to improve search engine rankings.
• Worked closely with marketing teams in order to develop targeted campaigns that drive more qualified visitors towards our websites.
• Interacted with users and followers across digital platforms to encourage dialogue.
• Wordsmithed original platform-specific content appealing to target audiences.
• Presented and implemented website and integrated solutions to complement business operations.
• Designed websites and online applications to assist companies with online presence.
• Created comprehensive contingency plans for disaster recovery to prevent data loss.
• Developed and implemented emergency preparedness plans for natural disasters.
• Trained staff in emergency response protocols and evacuation procedures.
• Conducted regular drills to test the effectiveness of emergency plans.
• Monitored potential threats, such as severe weather conditions, and alerted key personnel accordingly.
• Reviewed existing policies and procedures related to emergency preparedness and made recommendations for improvement.
• Coordinated with local government agencies on disaster planning initiatives.
• Collaborated with other departments to ensure all safety requirements were met during emergencies.
• Provided guidance on appropriate responses to various types of crises.
• Created comprehensive reports detailing the status of emergency preparedness activities and provided updates to senior management.
• Researched new technologies that could be used to improve the organization's ability to respond quickly in an emergency.
• Participated in regional conferences focused on disaster management topics.
• Organized community events designed to educate residents about proper safety measures during emergencies.
• Provided support during actual crisis events by coordinating efforts among multiple teams within the organization.
• Studied successful plans from other locations to assess opportunities to improve program operation.
• Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.

• Ensured cleanliness and sanitation of deli area, equipment, and supplies.
• Supervised deli staff to ensure efficient customer service.
• Trained new employees on proper food handling techniques and safety regulations.
• Ordered necessary deli supplies to maintain stock levels.
• Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
• Monitored daily sales reports to maximize profitability.
• Created promotional displays to attract customers to the deli section.
• Analyzed data from customer surveys to identify areas for improvement in service or product selection.
• Resolved customer complaints in a professional manner.
• Established policies and procedures for the safe storage and rotation of food products.
• Provided guidance and mentorship to team members on how best to serve customers' needs.
• Assisted in developing marketing strategies that would increase sales in the deli department.
• Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
• Organized special events such as tastings or cooking demonstrations at the store level.
• Implemented cost-saving measures such as portion control, waste management.
• Managed daily operations of the deli including staffing, scheduling, merchandising.
• Collaborated with other departments within the store to ensure smooth operations.
• Reviewed invoices from vendors for accuracy prior to payment processing.
• Performed periodic audits of cash registers for accuracy in transactions and pricing.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Created effective marketing promotions to improve business.
• Oversaw food preparation, production and presentation according to quality standards.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Monitored temperatures of prepared food and cold-storage areas.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Created tasty dishes using popular recipes, delighting patrons and generating return business.
• Created unique designs and decorations for personalized cakes and annual holiday celebration displays.