LaCretia Walker
Leesburg,VA
Summary
my qualifications can help the company as well as having a learning experience to better my skills. Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling/Administrative Office Coordinator
Westlake Dental Care
Sterling, VA
01.2024 - Current
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
- Resolved customer complaints or answered customers' questions.
- Assisted with onboarding new hires by providing orientation information and training materials.
- Greeted visitors upon arrival at the office and provided assistance when required.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Handled incoming and outgoing mail, sorted and delivered to appropriate personnel.
- Maintained office supplies by checking inventory and ordering items.
Treatment Coordinator/Office Manager
Integrative Chiropractic & Wellness
Leesburg, VA
11.2022 - Current
- Open Office, Scheduled Consultations, appointment, treatment coordinator, answering phones, manage inventory, account receivable, insurance documentation, marketing preparation
- Solely manage administrative processes
- Set monthly daily goals
- Oversees general office operations and gives reports to the management
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Maintain the office condition and arranging necessary
- Ensure organizational effectiveness, efficiency, and safety
- Organizing meetings and managing databases
- Dealing with correspondence, complaints and queries
- Preparing letters, presentations and reports
- Implementing and maintaining procedures/office administrative systems
- Setting monthly goals and revenue for office
- Reaching goals monthly and exceeding expectation
- Manage office supplies inventory and place orders
- Provide general support to visitors
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Manage contract and price negotiations with office vendors, service providers
- Managing the business's social media pages
- Manage office budgets and expenditures
- Manage agendas/travel arrangements/appointments
- Update records and databases with personnel, financial and other data
- Undertake accounting tasks
- Managing and overseeing the daily operations of the accounting department
- Open and Close office
Inside Sales Representative
Custom Ink
Leesburg, VA
04.2022 - 11.2022
- Customer Service
- SalesForce
- Building Rapport with community
- Process orders
- Creative Design
- Create Events
- Manage Orders
- Customer Concerns
- Make appointments
- Open and close store
Sales Administrative Manager
Lowe's Home Improvement
Leesburg, VA
07.2021 - 03.2022
- I specialize in opening new business accounts along with maintaining existing accounts
- Meeting weekly goals along with managing my department as well as other employees
- Exceeding customers expectations while following company policies
- Handling office duties, customer concerns, following up on quotes
- Basic office expectations filing, faxing, etc
- Training employees on new office procedures, software
- Administrator for business operations for targeting our weekly goals while exceeding the expectation
- Balancing new accounts to achieve what projects were set forth
Customer Service Lead Administrative/ Office Manager
Ashley Furniture HomeStore
Leesburg, VA
07.2015 - 07.2021
- Customer service, financing/Billing, answering multiple phone lines, data entry
- Training new hires along with sales if necessary
Front Desk Supervisor/ Sales
Holiday Inn
07.2014 - 07.2015
- Office duties answering phones, scheduling appointments, data entry, financing
- Assisting with sales, handling customer concerns, accounting
- Open and close store, cash handling, training
- Ensuring company policies are being followed
Assistant Manager/ Front Desk Coordinator
Optimal Dental
Fairfax, VA
08.2010 - 02.2011
- Office duties, Scheduled appointments, verified insurance, collected debts, assisted dental hygienist by charting, Open and Close office
- Promoting as well at job fairs
Front Desk Receptionist
Nova Perio Specialist
Sterling, VA
09.2009 - 08.2010
- Office duties, Treatment Plans, Scheduled appointments, Sterilization of Surgical Equipment, Assistant with Surgeries
- Open and Close office
Education
High school - Cosmetology
Loudoun County High School
Leesburg, VA06.1999
Skills
- Customer Service
- Data Entry
- Administrative Assistant
- Accounts Payable/Billing
- Microsoft Excel
- Microsoft Office
- Marketing
- Sales
- Scheduling
- Payroll
- Dentrix
- Multi-line Phone Systems
- Chairside Dental Assisting
- Office Management
- Medical Billing
- Event planning
- Computer literacy
- Relationship management
- Negotiation
- Technical support
- Social media management
- QuickBooks
- CSS
- SharePoint
- Hospitality
- Medical terminology
- Quality control
- CRM software
- Insurance Verification
- Infection Control Training
- Google Suite
- Help desk
- Oracle
- Databases
- Communication skills
- Typing
- Writing skills
- Microsoft Word
- Proofreading
- Contracts
- Product management
- Microsoft Access
- Software Troubleshooting
- Pricing
- Active Directory
- Database management
- Customer relationship management
- Scheduling appointments
- Office administration
- Customer support
- Data entry
- Attention to detail
- Effective communication
- Schedule management
- Multitasking
- Meeting planning
- Chiropractic techniques
- Patient flow management
- Electric muscle stimulation
- Stress management techniques
- Specimen collection
- Electric nerve stimulation
- Phlebotomy techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Medical Receptionist Course, 05/01/99, Present, Medical receptionist course which allowed me to work while taking class at Invoa Urgent Care in Sterling and Ashburn Va.
- Driver's License, 05/01/21, 05/01/29
Additionalinformation
Dental Software, Telemarketing Manager, Typing (55+ wpm), Recruiter, Medical Receptionist, Filing/Editing, Financing Consultant, Dental Insurance, Data Entry, Collected payment from patients, Schedule appointments for routine checks-ups and oral surgery, Handle patient recall/ Unscheduled treatment plan, Maintain incoming email / sorting outgoing/incoming mail for office, Developed ability to work in a fast-paced atmosphere, Maintained excellent customer relations and developed customer rapport, Diplomatically resolved customers complaints on as-needed basis, Accurately calculated and made daily deposits of up to $20,000, Ability to follow instructions well and make decisions with no supervision, Motivated and supervised employees on daily basis, Maintained all record-keeping procedures without error, Delegated responsibilities to employees to meet company expectations, Effectively developed telephone communication skills and consistently met quotas, Maintain multiple phone lines, Organized schedules and daily events, Maintain office responsibilities solely, Ability to multi-task, Assisted in oral surgeries, Sanitizing utensils and preparation for surgeries, Assisted dental hygienist (charting), Knowledgeable of dental insurance process, Developed ability to remain professional in stressful environment, Accounts payable, Filing and storing in inventory
Assessments
- Work style: Reliability, Proficient, 07/01/23
- Administrative assistant/receptionist, Proficient, 02/01/22
- Recruiting, Proficient, 03/01/22
- Work style: Professionalism, Proficient, 02/01/22
- Work style: Professionalism, Proficient, 11/01/22
- Spreadsheets with Microsoft Excel, Proficient, 08/01/23
- Office manager, Proficient, 02/01/22
- Scheduling, Proficient, 02/01/22
- Working with MS Word documents, Proficient, 02/01/22
- Customer focus & orientation, Proficient, 02/01/22
- Medical receptionist skills, Proficient, 09/01/22
- Work style: Conscientiousness, Proficient, 11/01/22
- Customer focus & orientation, Proficient, 08/01/23
- Attention to detail, Proficient, 02/01/22
- Call center customer service, Proficient, 03/01/22
- Sales skills, Proficient, 02/01/22
- Customer service, Proficient, 08/01/23
- Customer service, Proficient, 02/01/22
Accomplishments
- Customer Excellence Award
References
References available upon request.
Timeline
Scheduling/Administrative Office Coordinator
Westlake Dental Care
01.2024 - Current
Treatment Coordinator/Office Manager
Integrative Chiropractic & Wellness
11.2022 - Current
Inside Sales Representative
Custom Ink
04.2022 - 11.2022
Sales Administrative Manager
Lowe's Home Improvement
07.2021 - 03.2022
Customer Service Lead Administrative/ Office Manager
Ashley Furniture HomeStore
07.2015 - 07.2021
Front Desk Supervisor/ Sales
Holiday Inn
07.2014 - 07.2015
Assistant Manager/ Front Desk Coordinator
Optimal Dental
08.2010 - 02.2011
Front Desk Receptionist
Nova Perio Specialist
09.2009 - 08.2010
High school - Cosmetology
Loudoun County High School
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