Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LACRIMIOARA ELENA BURCIU

staff field
Las Vegas,NV

Summary

Dynamic and adaptable professional with multilingual abilities and a strong work ethic. Proven track record in enhancing customer satisfaction through tailored experiences and effective problem-solving. Recognized for attention to detail and time management, successfully leading diverse groups while ensuring memorable and inclusive tours.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

Field Staff Member

AWG Ambassador
01.2023 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Tour Guide

LAS VEGAS INTERNATIONAL TOUR SERVICES
11.2006 - 01.2025
  • Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Guided groups of up to 200 people on scheduled tours.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.

Tour Guide

MULTILINGUAL LAS VEGAS SERVICES
07.2001 - 11.2006
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Education

Master of Science - INDUSTRIAL ROBOTICS

ALEXANDRU IOAN CUZA
IASI, ROMANIA
06-1996

Skills

  • Multilingual abilities
  • Problem-solving
  • Time management
  • Attention to detail
  • Adaptability and flexibility
  • Complex Problem-solving

Languages

English
Full Professional
French
Limited Working
Romanian
Native or Bilingual
Italian
Limited Working
Spanish
Full Professional

Timeline

Field Staff Member

AWG Ambassador
01.2023 - Current

Tour Guide

LAS VEGAS INTERNATIONAL TOUR SERVICES
11.2006 - 01.2025

Tour Guide

MULTILINGUAL LAS VEGAS SERVICES
07.2001 - 11.2006

Master of Science - INDUSTRIAL ROBOTICS

ALEXANDRU IOAN CUZA

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