Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Customer Service Representative
Lowes
01.2020 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Punch Press Operator
Hematite
11.2019 - 01.2022
Supported inventory management efforts by accurately tracking material usage and communicating with supervisors regarding any discrepancies or shortages.
Restocked workstations with supplies to prevent work delays.
Logged, trafficked, and updated projects in job management software.