LaCrisha Gibson
Dayton,OH
Summary
Organized and motivated team player with experience in customer service, office management, and manufacturing. Skilled in problem solving, and customer satisfaction evaluation. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Administrative Assitant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant/Intake Specialist
Montgomery County Public Health WIC
08.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
Customer Service Representative
Lowes
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Clinic Receptionist
HPW Center for Diabetes
11.2019 - 01.2021
- Logged, trafficked, clean workstation, and updated projects in job management software.
- Adhered to company and OSHA safety procedures.
- Improved communication between patients and medical staff with accurate message relay.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
Education
GED -
Miami Valley Career Technology Center
05.2022
Skills
- Customer Relationship Management (CRM)
- Product Knowledge
- Positive Attitude
- Time Management
- Dedicated Team Player
- Patience
Customer Service
Data Entry
Certification
National CPR Foundation
Basic Life Support-BLS
July 21, 2024
Timeline
Office Assistant/Intake Specialist
Montgomery County Public Health WIC
08.2023 - Current
Customer Service Representative
Lowes
01.2020 - Current
Clinic Receptionist
HPW Center for Diabetes
11.2019 - 01.2021
GED -
Miami Valley Career Technology Center
National CPR Foundation
Basic Life Support-BLS
July 21, 2024
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