Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacrisha Little

Como,MS

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

CNA/PCA

Genesis HealthCare
Southaven, MS
02.2022 - Current
  • Documented activities and recorded information in EMR system.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.

Customer Service Representative

Blue Cross and Blue Shield
03.2023 - 12.2024
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Implemented innovative methods for streamlining the customer service process.

Associate

Walmart
Hernando, Mississippi
09.2018 - 11.2021
  • Helped customers locate items within the store using the inventory system.
  • Trained new associates on store operations, policies, and procedures.
  • Prepared merchandise for purchase or rental.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Material Handler

Sandy Ridge Farms
Senatobia, MS
03.2014 - 07.2018
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Packed boxes and stock using organizational guidelines.

Education

High School Diploma -

North Panola High School
Sardis, MS
05-2012

Some College (No Degree) - Medical Representative

Ultimate Medical Academy
Clearwater, FL

Skills

  • Health monitoring
  • Wound care
  • Clinical documentation
  • Bathing assistance
  • Basic life support
  • Emotional support
  • Scheduling
  • Account updating
  • Payment processing
  • Client relations
  • Customer education

Timeline

Customer Service Representative

Blue Cross and Blue Shield
03.2023 - 12.2024

CNA/PCA

Genesis HealthCare
02.2022 - Current

Associate

Walmart
09.2018 - 11.2021

Material Handler

Sandy Ridge Farms
03.2014 - 07.2018

High School Diploma -

North Panola High School

Some College (No Degree) - Medical Representative

Ultimate Medical Academy

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Lacrisha Little