Lacrisha Little
Como,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
CNA/PCA
Genesis HealthCare
Southaven, MS
02.2022 - Current
- Documented activities and recorded information in EMR system.
- Reminded patients to take prescribed medications or nutritional supplements.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents with bathing and dressing to promote personal hygiene.
Customer Service Representative
Blue Cross and Blue Shield
03.2023 - 12.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Implemented innovative methods for streamlining the customer service process.
Associate
Walmart
Hernando, Mississippi
09.2018 - 11.2021
- Helped customers locate items within the store using the inventory system.
- Trained new associates on store operations, policies, and procedures.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Material Handler
Sandy Ridge Farms
Senatobia, MS
03.2014 - 07.2018
- Tagged and wrote identifying information on containers, boxes and cargo.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Packed boxes and stock using organizational guidelines.
Education
High School Diploma -
North Panola High School
Sardis, MS05-2012
Some College (No Degree) - Medical Representative
Ultimate Medical Academy
Clearwater, FLSkills
- Health monitoring
- Wound care
- Clinical documentation
- Bathing assistance
- Basic life support
- Emotional support
- Scheduling
- Account updating
- Payment processing
- Client relations
- Customer education
Timeline
Customer Service Representative
Blue Cross and Blue Shield
03.2023 - 12.2024
CNA/PCA
Genesis HealthCare
02.2022 - Current
Associate
Walmart
09.2018 - 11.2021
Material Handler
Sandy Ridge Farms
03.2014 - 07.2018
High School Diploma -
North Panola High School
Some College (No Degree) - Medical Representative
Ultimate Medical Academy
Similar Profiles
Mary HarvilleMary Harville
Certified Nursing Assistant at Genesis HealthCareCertified Nursing Assistant at Genesis HealthCare
MELISSA COOLEDGEMELISSA COOLEDGE
Business Office Manager at Genesis HealthCareBusiness Office Manager at Genesis HealthCare
Diana MedinaDiana Medina
RN at Genesis HealthCareRN at Genesis HealthCare