Lacumba Franklin
Baton Rouge,LA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Polo Ralph Lauren Outlet Store
2023.01 - 2024.08
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Store Manager
Academy Sports Outdoors
2022.02 - 2023.01
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Overnight Stocker
Walmart
2021.04 - 2021.12
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Stocked designated items on shelves, end caps and displays.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Sales Representative
Cricket Wireless
2020.02 - 2021.04
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Education
BBA - Businesss
Remington College - Baton Rouge
Baton Rouge, LA06.2021
High School Diploma -
Woodlawn High School
Baton Rouge, LA06.2017
Skills
- Customer Service
- Regulatory Compliance
- Display Setup
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Money Handling
- Sales expertise
- POS system operations
- Relationship Building
- Customer Assistance
- Flexible Schedule
- Product Merchandising
- Time Management
- Professional Appearance
- Sales Goals Attainment
- Loss Prevention
Timeline
Retail Sales Associate
Polo Ralph Lauren Outlet Store
2023.01 - 2024.08
Assistant Store Manager
Academy Sports Outdoors
2022.02 - 2023.01
Overnight Stocker
Walmart
2021.04 - 2021.12
Sales Representative
Cricket Wireless
2020.02 - 2021.04
BBA - Businesss
Remington College - Baton Rouge
High School Diploma -
Woodlawn High School
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