Lacy Andrews
Louisiana
Summary
Highly-dependable individual with sound understanding of medical ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking forward to hearing from you!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Office Assistant
Premier Urgent Care
Pineville , LA
2023.09 - Current
- Greeted and checked in patients, updating patient information in computer system and ensured they had the necessary paperwork completed prior to their appointment/walk-in.
- Verified insurance coverage and collected co-payments/deductibles/co-insurance as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly. Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints. Directed patient flow during practice hours, minimizing wait times.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Learned quickly my first week at the clinic about the work flow and was able to train new staff on office procedures, insurance processes and medical terminology.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Informed patients of financial responsibilities prior to rendering services.
- Compiled physical and digital documents, charts and reports.
- Processed referrals for specialist care when requested by physicians or patients. Assisted with scheduling diagnostic tests such as X-rays, MRI's, CT scans., when requested by physicians or nurse practitioners.
Medical Receptionist
Alexandria Cardiology Clinic
Alexandria
2023.03 - 2023.07
- Checked in and checked out patients in an extremely busy cardiology clinic
- Scheduled patients for follow up appointments, ultrasounds, and nuclear scans
- Handled a multi line phone system to answer patient questions and to help reschedule appointments
- Handled incoming referrals and set up new patient appointments
- Faxed & emailed other clinics and doctors offices for information regarding patients
- Mailed appointment reminders to patients along with working with the system Phressia to send texts, emails, and reminder calls to patients
- Scanned in all office tickets and clinic paperwork every day
- Verified patient insurance and co-pays.
Emergency Room Admissions
Winn Parish Medical Center
Winnfield
2022.09 - 2023.03
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Answered telephones and directed calls to appropriate medical or administrative staff
- Verified insurance and collected critical data elements to properly identify and bill patients
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes for lab, radiology, surgery, and ER department patients
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria
- Communicated with patients with compassion while keeping medical information private
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Arranged hospital admissions for patients as required for either MIP or Observation care
- Transmitted medical records and other correspondence by mail, e-mail, or fax to other clinics, hospitals, and specialty departments
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Routed laboratory or diagnostic results to appropriate staff
- Scheduled and confirmed patient appointments and consultations
- Answered and directed incoming calls using multi-line telephone system.
Pharmacy Tech/Cashier
Walgreens
Pineville
2021.07 - 2022.01
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
- Helped pharmacy staff prepare medications and fill orders
- Opened incoming supplies and stocked in correct locations
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Restocked shelves and prepared expired drugs for return
- Performed filing, copying, faxing and other clerical tasks
- Prepared medication labels with item name and quantity
- Delivered quality care to customers through close collaboration with pharmacist
- Entered current customer, payment and inventory information into system to keep data accurate
- Answered customer questions about prescribed and OTC medications
- Verified prescriptions by contacting physicians' offices and receiving approval
- Trained new pharmacy staff in procedures and customer service standards
- Flagged potential side effects and allergies to prescribed medications for patients
- Updated and submitted documentation for insurance, store and liability purposes
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Communicated with insurance companies for billing purposes
- Coordinated patient prescription counseling with pharmacist.
Education
Bachelor of Science - Addiction Psychology
Southern New Hampshire University
2026-05
Certification - Certified Nursing Assistant
Central Louisiana Technical Community College
Jena, LA2020-02
Skills
- Office Management/Administrative Support
- Insurance Verification/Medical Billing Support/Insurance Claims
- Medical Records Management/Referral Verification
- Patient Scheduling/Registration
- Attention to Detail/Multi-Line Telephone Management/Multitasking
- Clinical Documentation/Electronic Charting/Spreadsheet Tracking
- Co-Payment/Deductible/Co-Insurance Collection
- Chart Auditing/Claims Processing/Accounts Receivable
- Worker's Compensation Knowledge
- Insurance Billing/Insurance Collections/Patient Collections
- Microsoft Office, Microsoft Excel, Microsoft Word
- Excellent Communication/Professionalism
- Reliability, Interpersonal Skills, Problem-Solving Aptitude
- Patient Care/Specimen Collection
- Geriatric Treatment Knowledge
- Medical Terminology Knowledge
Certification
CPR Certification, 05/2023, 05/2025
Assessments
- Basic computer skills, Proficient, 02/2023, Performing basic computer operations and troubleshooting common problems
- Work style: Reliability, Proficient, 05/2022, Tendency to be reliable, dependable, and act with integrity at work
- Scheduling, Proficient, 02/2023, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Retail customer service, Proficient, 08/2022, Responding to customer situations in a retail setting
- Verbal communication, Proficient, 02/2023, Speaking clearly, correctly, and concisely
- Customer service, Proficient, 02/2023, Identifying and resolving common customer issues
- Attention to detail, Proficient, 02/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical terminology, Proficient, 02/2023, Understanding and using medical terminology
- Administrative assistant/receptionist, Proficient, 11/2022, Using basic scheduling and organizational skills in an office setting
- Management & leadership skills: Impact & influence, Proficient, 06/2022, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Medical receptionist skills, Proficient, 08/2022, Managing physician schedules and maintaining accurate patient records
- Sales skills, Proficient, 08/2022, Influencing and negotiating with customers
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Receptionist/Office Assistant
Premier Urgent Care
2023.09 - Current
Medical Receptionist
Alexandria Cardiology Clinic
2023.03 - 2023.07
Emergency Room Admissions
Winn Parish Medical Center
2022.09 - 2023.03
Pharmacy Tech/Cashier
Walgreens
2021.07 - 2022.01
Bachelor of Science - Addiction Psychology
Southern New Hampshire University
Certification - Certified Nursing Assistant
Central Louisiana Technical Community College
CPR Certification, 05/2023, 05/2025
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