Lacy Bagosy
Franklinville,New Jersey
Summary
Hardworking and dedicated professional, excelling in customer service and conflict resolution. Demonstrated success in training new employees and managing work expectations to enhance guest experiences. Skilled in cash handling and communication, consistently promoting a positive atmosphere for guests and team members alike.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Lamp Post Diner
Clementon, New Jersey
02.2023 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
Ice Cream/Food Service Worker
Mr. Bill's Richman's Ice Cream & Burger Co.
Hammonton, New Jersey
08.2021 - 01.2023
- Followed cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties as assigned by management.
- Assisted with inventory management and restocking supplies as needed.
- Organized take-out orders for customers who requested them.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Trained new employees on proper food handling techniques and customer service standards.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
Education
Some College (No Degree) - Exercise Science
Rowan College of South Jersey
1400 Tanyard Rd, Sewell, NJ 08080Skills
- Customer service
- Employee training
- Communication skills
- Conflict resolution
- Time management
- Memorization skills
- Cash handling
- Judgment and decision making
- Team collaboration
Languages
Sign Language
Limited
Timeline
Restaurant Hostess
Lamp Post Diner
02.2023 - Current
Ice Cream/Food Service Worker
Mr. Bill's Richman's Ice Cream & Burger Co.
08.2021 - 01.2023
Some College (No Degree) - Exercise Science
Rowan College of South Jersey
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