Dynamic and results-oriented professional with extensive experience in customer service and operations management, notably at Run Stop. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong multitasking and clear communication skills. Demonstrated ability to lead teams and manage financials effectively, contributing to significant performance improvements.
• Prepare and serve a wide variety of alcoholic and non-alcoholic beverages according to recipes and customer preferences.
• Provide exceptional customer service, creating a welcoming and enjoyable atmosphere.
• Handle cash and card transactions, manage tabs, and balance registers at the end of shifts.
• Ensure compliance with all alcohol service laws and responsible beverage service practices.
• Maintain a clean and organized bar area, restocking supplies as needed.
• Engage with customers, recommend drinks, and upsell premium beverages to maximize sales.
• Work efficiently in fast-paced environments while managing multiple drink orders.
• Manage all aspects of store operations, including inventory control, ordering, and vendor relations.
• Oversee product purchasing, directly coordinating with suppliers and negotiating pricing.
• Handle all financial transactions, including cash management, payroll, and profit/loss tracking.
• Lead hiring, training, and performance management to build a strong, customer-focused team.
• Set pricing strategies to maximize profitability while maintaining competitive pricing.
•Conduct data entry and analysis to optimize store performance and sales trends.
• Maintain a positive and welcoming store environment to encourage customer loyalty.
• Ensure efficient teamwork among employees to enhance productivity and service quality.