Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Lacy Barrera

Bristow,OK

Summary

Dynamic and results-oriented professional with extensive experience in customer service and operations management, notably at Run Stop. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong multitasking and clear communication skills. Demonstrated ability to lead teams and manage financials effectively, contributing to significant performance improvements.

Overview

12
12
years of professional experience

Work History

Bartender

Sharkys
03.2023 - Current
  • Serve high customer volumes during special events, nights, and weekends.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift.
  • Cultivate positive customer experiences to ensure repeat business.

Bartender

Ruby’s
02.2023 - Current

• Prepare and serve a wide variety of alcoholic and non-alcoholic beverages according to recipes and customer preferences.

• Provide exceptional customer service, creating a welcoming and enjoyable atmosphere.

• Handle cash and card transactions, manage tabs, and balance registers at the end of shifts.

• Ensure compliance with all alcohol service laws and responsible beverage service practices.

• Maintain a clean and organized bar area, restocking supplies as needed.

• Engage with customers, recommend drinks, and upsell premium beverages to maximize sales.

• Work efficiently in fast-paced environments while managing multiple drink orders.

General Manager

Run Stop
03.2018 - Current

• Manage all aspects of store operations, including inventory control, ordering, and vendor relations.

• Oversee product purchasing, directly coordinating with suppliers and negotiating pricing.

• Handle all financial transactions, including cash management, payroll, and profit/loss tracking.

• Lead hiring, training, and performance management to build a strong, customer-focused team.

• Set pricing strategies to maximize profitability while maintaining competitive pricing.

•Conduct data entry and analysis to optimize store performance and sales trends.

• Maintain a positive and welcoming store environment to encourage customer loyalty.

• Ensure efficient teamwork among employees to enhance productivity and service quality.

Catering Staff Member

Swadley's BBQ
02.2018 - 03.2020
  • Supported successful events by setting up venue spaces according to client specifications.
  • Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
  • Achieved safe food handling practices by following all necessary guidelines and procedures.
  • Collaborated with team members to create memorable experiences for clients and guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Provided friendly, courteous service to create memorable moments for guests.

Ranch Hand

McMillan Ranch
05.2013 - 01.2018
  • Trained as part-time help in livestock care and ranch operations.
  • Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
  • Herded livestock using horses or ranch ATVs.
  • Rotated animals between grazing areas to provide enough access to food.
  • Observed animals and notified supervisor of signs of illness.

Education

Bristow Public School
Bristow, OK
05.2017

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Memory retention
  • Clear and effective communication
  • Cleanliness and hygiene
  • Engaging personality
  • Customer service expertise

Timeline

Bartender

Sharkys
03.2023 - Current

Bartender

Ruby’s
02.2023 - Current

General Manager

Run Stop
03.2018 - Current

Catering Staff Member

Swadley's BBQ
02.2018 - 03.2020

Ranch Hand

McMillan Ranch
05.2013 - 01.2018

Bristow Public School
Lacy Barrera