Adelyne Jae Reyneros
Odessa,TX
Summary
To obtain a challenging position in a reputable company where I can utilize my skills, knowledge, and experience to contribute effectively to the organization's success while continuously learning and growing professionally.
Overview
10
10
years of professional experience
Work History
Waitress & Cook
Pizza Hut
02.2015 - 06.2017
- Provided excellent customer service by greeting guests, taking orders, and ensuring their satisfaction throughout their dining experience
- Demonstrated strong knowledge of the menu and made recommendations to customers based on their preferences and dietary restrictions
- Managed multiple tables simultaneously, ensuring efficient service and timely delivery of food and beverages
- Handled cash and credit transactions accurately and efficiently, maintaining a balanced cash register at the end of each shift
- Collaborated with the kitchen staff to ensure orders were prepared accurately and delivered to customers in a timely manner
- Maintained a clean and organized work environment, including restocking supplies and cleaning dining areas
- Prepared and cooked a variety of dishes according to Pizza Hut's standardized recipes and quality standards
- Operated kitchen equipment, such as ovens, grills, fryers, and slicers, ensuring proper usage and maintenance
- Followed food safety and hygiene practices, including proper handling and storage of ingredients, and ensured a clean and sanitized work area
- Collaborated with other cooks and kitchen staff to ensure accurate and timely preparation of orders during peak hours
- Assisted in inventory management by monitoring stock levels, placing orders for ingredients and supplies, and conducting regular stock rotation
- Demonstrated flexibility and adaptability by assisting in other areas of the restaurant as needed, such as food preparation, dishwashing, and cleaning
Shift Manager
Pizza Hut
01.2017 - 01.2018
- Ensured that all employees were carrying out their duties in an effective and efficient manner
- Handled customer inquiries, resolved complaints, and made sure that customers had a positive dining experience
- Oversaw the management of orders, making sure they were prepared accurately and delivered on time
- Managed cash registers, handled cash transactions, and ensured that cash handling procedures were carried out accurately
- Monitored and managed inventory levels, making sure that we had enough ingredients, supplies, and equipment
- Trained and developed new employees, ensuring they were familiar with company policies, procedures, and standards
- Maintained cleanliness and sanitation standards, enforcing food safety practices, and conducting regular safety inspections
- Responsible for either opening or closing the restaurant, ensuring all necessary procedures were carried out
Content Moderator
Taskus
01.2019 - 01.2020
- Reviewed and evaluated user-generated content to ensure compliance with Facebook's policies
- Applied Facebook's content policies consistently and accurately
- Responded to user inquiries and reports regarding content-related issues
- Conducted regular audits to maintain high-quality content moderation standards
- Identified potential risks and took appropriate action to mitigate them
- Participated in training sessions to stay updated on policy changes
- Demonstrated a high level of accuracy and efficiency in content review
- Generated and analyzed reports to monitor key metrics
Online Banking Support Agent (TemporaryAssignment)
Chase
01.2020 - 12.2020
- Provided exceptional customer service to clients through various channels
- Assisted customers with inquiries, troubleshoot issues, and provide technical support
- Educated customers on the features and benefits of Chase's online banking products
- Resolved customer complaints and escalations in a timely and professional manner
- Collaborated with cross-functional teams to identify and implement process improvements
- Maintained accurate records of customer interactions and transactions
- Met or exceeded performance metrics
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
Fraud Operations Specialist
CITI Bank USA
01.2020 - Current
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Stayed abreast of emerging fraud trends to continuously refine detection methodologies and approaches.
- Leveraged advanced analytical tools for better understanding of complex data sets; resulting in more accurate identification of fraudulent activities.
- Assisted law enforcement agencies in investigating complex fraud cases, contributing to successful prosecutions.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
High School Diploma -
Innovative Approaches To Education
San Antonio, TXSkills
- Fluent in English and Spanish
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Ability to remain calm and composed in high-pressure situations
- Active listening and problem-solving skills
- Disaster Relief Procedure Knowledge
- Familiarity with customer relationship management (CRM) software and tools
- Strong organizational skills with attention to detail
- Ability to work independently and as part of a team
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Strong knowledge of online banking platforms and products offered by Chase
- Proficient in troubleshooting and resolving technical issues related to online banking
- Ability to handle multiple tasks simultaneously and work well under pressure
- Strong attention to detail and accuracy in data entry and documentation
- Proven ability to meet and exceed customer service goals and metrics
- Organizational growth
- Transaction monitoring
- AML compliance
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fraud Operations Specialist
CITI Bank USA
01.2020 - Current
Online Banking Support Agent (TemporaryAssignment)
Chase
01.2020 - 12.2020
Content Moderator
Taskus
01.2019 - 01.2020
Shift Manager
Pizza Hut
01.2017 - 01.2018
Waitress & Cook
Pizza Hut
02.2015 - 06.2017
High School Diploma -
Innovative Approaches To Education
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