Lacy Crone
Wyomissing
Summary
Dynamic Camp Director with a proven track record at Body Zone Sports and Wellness Complex, skilled in budget management and team communication. Successfully recruited and trained a dedicated staff, enhancing camper retention and fostering a positive environment. Expert in curriculum design, ensuring engaging and developmental activities for all participants.
Overview
17
17
years of professional experience
Work History
Camp Director/Guest Services
Body Zone Sports and Wellness Complex
01.2020 - 02.2025
- Oversaw team of counselors and support team members.
- Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Communicated with parents, staff and teachers regarding children or program issues.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Established operating budget for camp and controlled expenditures.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
Gym Manager
Etchfit
08.2017 - 12.2019
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Trained employees on general procedures, gym rules and duties.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
Assistant Manager
Bebe
05.2008 - 05.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Arts - Communications
Millersville University of Pennsylvania
Millersville, PA12-2006
Skills
- Budget management
- Curriculum coordination
- Team communication
- Camp schedule management
- Curriculum design
- Staff training
- Parent communication
- CPR certified
- Staff management
- Safety procedures
- Camper retention
Timeline
Camp Director/Guest Services
Body Zone Sports and Wellness Complex
01.2020 - 02.2025
Gym Manager
Etchfit
08.2017 - 12.2019
Assistant Manager
Bebe
05.2008 - 05.2011
Bachelor of Arts - Communications
Millersville University of Pennsylvania
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