Overview
Work History
Education
Skills
Timeline
Generic
Lacy Csere

Lacy Csere

Overland Park,KS

Overview

13
13
years of professional experience

Work History

Director of People Operations

Murphy-Hoffman Company Kenworth
Leawood, KS
04.2023 - Current
  • Leads all Field HRBP and People Support functions for the company with 135 locations in 18 states, including talent development, employment law, policy development and implementation, HR systems, and enterprise succession planning.
  • Actively serves on HR Leadership Council, introducing and overseeing HR strategy and architecture, innovation, metrics and employee engagement.
  • Partners with executive and C-suite leadership team to design and execute workforce planning and talent acquisition strategies to grow and sustain enterprise talent designs.
  • Champions an organizational culture of inclusion and diversity where every employee is valued, empowered, and respected.
  • Lead the design, project management, integration, and implementation of Avature as MHC's performance management system.

Human Resources Manager

Chewy.com
Kansas City, MO
06.2022 - 04.2023
  • Led four exempt Human Resources Business Partners at one of Chewy's newest next-generation sites, the highest volume fulfillment center in the company (1 million+ weekly units shipped) with 1,200+ team member and over 75 exempt leaders.
  • Championed full-cycle human resource operational activities to maximize employee performance; improved retention 50%, from 5.6% to 2.6% in eight months.
  • Improved site engagement from 68% to 78% in six months by building an engaged operations leadership team. My Manager Cares About Me As A Person increased 25% from October 2022 to March 2023.
  • Created and implemented Performance Management best practice for conversation and document delivery, retention, and tracking for the company. Implemented Q1 of 2023.
  • Advised leadership and personnel on driving HR policies, employee relations, and business strategy implementation.
  • Managed site-wide employee investigations, accommodations, FMLA administration, and leave of absence programs.

Store Director

Target
Salt Lake City, UT
03.2018 - 06.2022
  • Led a team of six executives, 12 mid-level managers, and over 300 team members to drive 14% increased comparative sales over last year in a $70+ million retail location through personnel engagement, goal setting, and efficiency optimization.
  • Created and implemented an in-house development program, resulting in 13 mid-level promotions, one executive promotion, and one director-level promotion.
  • Captained service and engagement in a $900 million district, driving +12 NPS over last year.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance, resulting in 10% retention improvement vs. district.
  • Oversaw inventory management through cycle counts, audits and shrinkage control, resulting in a 50% and $2 million shrink improvement over two years.

Executive Team Leader - Human Resources

Target
Midvale, UT
11.2015 - 03.2018
  • Multi-unit experience as Employee Relations District Consultant to 16 locations and over 2,000 employees.
  • Approved all exempt and non-exempt leader performance improvement plans and corrective actions in partnership with district leaders and company legal partners.
  • Supervised employee hiring, selection and disciplining procedures in the largest store in Utah and Idaho, with over 350 team members.
  • Conducted training for managers and supervisors in conflict resolution and employee management skills, resulting in retention improvement of 21% over three years.
  • Identified staffing and recruiting needs while applying best practices for talent management.
  • Strengthened and enhanced processes for managing employee relations by leading thorough investigations into incidents and concerns.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.

Executive Team Leader - Logistics

Target
Salt Lake City, UT
04.2013 - 11.2015
  • Managed logistical operations and handled supply chain, inventory maintenance and distribution.
  • Performed wholistic analysis of logistical operations to identify and resolve areas of inefficiency.
  • Implemented process improvements to reduce stock shortages and ensure timely inventory replenishment.
  • Led network of six mid-level managers and over 75 team members while effectively meeting performance objectives.

Executive Team Leader - Human Resources

Target
American Fork, UT
10.2010 - 04.2013
  • Supported and coordinated executive leaders by delegating tasks relating to employment, compensation and employee relations.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Onboarded and trained more than 80 new employees per year.

Education

Bachelor of Arts - English

University of Utah

SHRM-SCP

Skills

  • Builds Trust
  • Champions Ethics and Mitigates Risk
  • Develops and Coaches
  • Employee Relations
  • Interprets Context
  • Talent and Performance Management
  • HR Operations and Administration
  • Safety and Wellbeing
  • L&D/Leadership Development
  • Enterprise Succession Planning

Timeline

Director of People Operations

Murphy-Hoffman Company Kenworth
04.2023 - Current

Human Resources Manager

Chewy.com
06.2022 - 04.2023

Store Director

Target
03.2018 - 06.2022

Executive Team Leader - Human Resources

Target
11.2015 - 03.2018

Executive Team Leader - Logistics

Target
04.2013 - 11.2015

Executive Team Leader - Human Resources

Target
10.2010 - 04.2013

Bachelor of Arts - English

University of Utah

SHRM-SCP

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Lacy Csere