Lacy Davis
Foley,USA
Summary
Leveraging extensive experience at A Grand Affair, I excel in customer service and organizational skills, driving operational efficiency. Proficient in Microsoft Office, I enhance team productivity and streamline processes. Recognized for improving client satisfaction by 20%, I effectively manage accounts and communications, ensuring seamless operations and exceptional service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cleaning Assistant
Heart and Home Services
Orange Beach, Alabama
05.2025 - Current
- Maintained cleanliness in assigned areas following established sanitation standards.
- Utilized various cleaning tools and chemicals according to safety guidelines.
- Communicated effectively with supervisors regarding supply needs and task progress.
- Efficiently managed time between multiple tasks throughout the day.
Operations Specialist
A Grand Affair
Foley, AL
03.2023 - 07.2024
- Coordinated event logistics for weddings and corporate functions at a premier planning company.
- Managed vendor relationships to ensure timely delivery of services and supplies.
- Trained new staff on operational procedures and company standards for event management.
- Evaluated feedback from clients to refine service offerings and improve overall experience.
- Supervisor-Judy Robertson 251-597-2309
Senior Reservationist
Prickett Properties
Orange Beach, AL
08.2020 - 01.2023
- Managed reservation systems to ensure accurate booking information.
- Coordinated with clients to finalize travel itineraries and preferences.
- Communicated effectively with vendors to confirm service arrangements.
- Collaborated with other departments to ensure smooth operations.
- Responded promptly to customer complaints in a professional manner.
- Supervisor- Nikki Felts 800-210-7914
Administrative Assistant
Bodenhammer Services
Gulf Shores, AL
10.2019 - 08.2020
- Assisted with document preparation and ensured accuracy of reports and correspondence.
- Supported financial operations by processing invoices and tracking expenses diligently.
- Maintained office supplies inventory, ordering materials as needed to ensure availability.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- OWNER/SUPERVISOR - JOSH BODENHAMER 251-979-5619
Dispatch Manager
Automedic
Loxley, AL
08.2018 - 10.2019
- Coordinated daily dispatch operations to ensure timely vehicle deployment.
- Managed communication between drivers and service teams for efficient workflow.
- Oversaw compliance with safety regulations and operational protocols.
- Monitored vehicle maintenance schedules to ensure optimal fleet performance.
- Resolved customer inquiries related to dispatch logistics and service issues.
- Owner/Supervisor - Justine Parr 251-986-9968
Administrative Assistant
LIBERTY LINEN
Orange Beach, AL
07.2010 - 08.2014
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated office activities and maintained schedules for staff and management.
- Assisted with document preparation and ensured accuracy of reports and correspondence.
- Managed communication between departments to facilitate project workflows effectively.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- SUPERVISOR - MIKE SAULTERS (251) 981-2872
Inside Sales Representative / Order Entry
Work Uniforms
Orange Beach, AL
03.2006 - 06.2007
- Maintained customer relationships through regular follow-ups and personalized communication.
- Processed customer orders accurately using company-specific software systems.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Assisted in training new sales representatives on company policies and procedures.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- SUPERVISOR - MIKE SAULTERS (251) 981-5872
Education
Diploma -
Gulf Shores High School
Gulf Shores, AL05.2004
Skills
- Accounts receivable and payable
- Organizational skills
- Reception and front desk management
- Microsoft Excel and Office proficiency
- Phone etiquette and communication
- Customer service and support
- Data entry and order processing
- Payroll management
- Sales and inside sales strategies
- Social media management
Certification
- Certified Payroll Professional
References
References available upon request.
Timeline
Cleaning Assistant
Heart and Home Services
05.2025 - Current
Operations Specialist
A Grand Affair
03.2023 - 07.2024
Senior Reservationist
Prickett Properties
08.2020 - 01.2023
Administrative Assistant
Bodenhammer Services
10.2019 - 08.2020
Dispatch Manager
Automedic
08.2018 - 10.2019
Administrative Assistant
LIBERTY LINEN
07.2010 - 08.2014
Inside Sales Representative / Order Entry
Work Uniforms
03.2006 - 06.2007
Diploma -
Gulf Shores High School
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