Lacy Dillard
Athens,GA
Summary
Dynamic professional with a proven track record in small business operations and customer relations, notably at Tranquility Massage and Wellness, LLC. Excelled in relationship building and staff management, boosting customer retention significantly. Skilled in decision-making and business marketing, adept at fostering client loyalty and team collaboration.
Overview
33
33
years of professional experience
Work History
Owner/Operator/Licensed Massage Therapist
Tranquility Massage and Wellness, LLC
08.2003 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Maintained licensure, continuing education requirements, current massage therapy trends, and best massage practices.
- Demonstrated strong organizational and time management skills while managing multiple roles.
Licensed Massage Therapist
Headquarters Day Spa and Salon
07.2002 - 07.2023
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
Shoe Sales Associate
Dillard's
04.2000 - 12.2001
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Underwood Nursery and Garden Center
06.1998 - 04.2000
- Helped customers locate products and checked store system for merchandise location and availability.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Learned about plants, shrubs, trees, grass seed, diseases, insects, fertilization, growth patterns, zone hardiness, and overall care for nursery items.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Head Bank Teller
Carolina First Bank
04.1997 - 06.1998
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Trained new hires on customer service policies and procedures.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
Women's Shoe Sales Associate
Rich's Department Store
06.1995 - 04.1997
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Participated in weekly sales meetings to discuss performance goals and strategies.
Shoe Sales Associate/Team Leader
Rack Room Shoes
10.1993 - 04.1995
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Drug Store Associate
Eckerd Drug Store
08.1991 - 10.1993
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Managed efficient cash register operations.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Sociology
The University of Georgia
Athens, GA05-2013
Certificate of Technical Studies - Massage Therapy
Greenville Technical College
Greenville, SC12-2001
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Customer retention
- Decision-making
- Staff management
- Business launch
- Business marketing
Timeline
Owner/Operator/Licensed Massage Therapist
Tranquility Massage and Wellness, LLC
08.2003 - Current
Licensed Massage Therapist
Headquarters Day Spa and Salon
07.2002 - 07.2023
Shoe Sales Associate
Dillard's
04.2000 - 12.2001
Sales Associate
Underwood Nursery and Garden Center
06.1998 - 04.2000
Head Bank Teller
Carolina First Bank
04.1997 - 06.1998
Women's Shoe Sales Associate
Rich's Department Store
06.1995 - 04.1997
Shoe Sales Associate/Team Leader
Rack Room Shoes
10.1993 - 04.1995
Drug Store Associate
Eckerd Drug Store
08.1991 - 10.1993
Bachelor of Arts - Sociology
The University of Georgia
Certificate of Technical Studies - Massage Therapy
Greenville Technical College
High School Diploma -
North Mecklenburg High School
Similar Profiles
Connie LongConnie Long
Massage at Tranquility Massage & RelaxationMassage at Tranquility Massage & Relaxation
BEVERLY LOKENSGARDBEVERLY LOKENSGARD
Massage Therapist at A Touch of Tranquility Healing MassageMassage Therapist at A Touch of Tranquility Healing Massage
Rebecca AlexanderRebecca Alexander
Licensed Massage Therapist at Santosha Massage & Wellness, LLCLicensed Massage Therapist at Santosha Massage & Wellness, LLC