Lacy Disinger
Muncie
Summary
Experienced with coordinating production schedules and resources to ensure timely project completion. Utilizes excellent communication and organizational skills to manage team tasks and resolve issues. Track record of maintaining high-quality standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Sales and Production Coordinator/Design Engineer
The Royal Group - Indiana Box
03.2023 - Current
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.
- Improved product quality by conducting detailed design reviews and implementing necessary changes.
Assistant Program Manager - Automotive/Returnables
The Royal Group
03.2017 - 03.2023
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
- Stayed current on industry trends and best practices, incorporating new ideas into the program to maintain relevance in a competitive market.
- Facilitated seamless transitions between different project phases by maintaining open communication channels and ensuring all departments were aware of transitions.
- Monitored production schedules, conformance to quality and timelines.
- Improved inventory management practices, resulting in reduced waste and optimized stock levels.
- Reduced lead times for product deliveries through effective scheduling and resource allocation adjustments.
- Increased production efficiency by streamlining planning processes and implementing data-driven decision-making tools.
Office Manager
Scott Metzler-State Farm Insurance
05.2013 - 03.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Full Time Assistant Manager
Christopher and Banks
05.2010 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Insurance Agent
Shelter Insurance
01.2010 - 05.2010
- In charge of marketing, life sales, and event planning. Met with clients to go over different options they have for their insurance needs. Also met with people in the community for events and sponsorships.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Assistant Manager
Christopher and Banks
05.2009 - 02.2010
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associates of Applied Science - Business Administration
Ivy Tech Community College
Muncie, Indiana05.2012
Risk Management & Business Admin
Ball State University
Muncie, Indiana05.2010
Skills
- Project management
- Schedule coordination
- Workflow coordination
- Efficiency optimization
- Client relations
- Materials management
- Production reporting
- Purchase orders
- Problem-solving
- Time management
- Multitasking
- Teamwork and collaboration
Timeline
Sales and Production Coordinator/Design Engineer
The Royal Group - Indiana Box
03.2023 - Current
Assistant Program Manager - Automotive/Returnables
The Royal Group
03.2017 - 03.2023
Office Manager
Scott Metzler-State Farm Insurance
05.2013 - 03.2017
Full Time Assistant Manager
Christopher and Banks
05.2010 - 01.2012
Insurance Agent
Shelter Insurance
01.2010 - 05.2010
Assistant Manager
Christopher and Banks
05.2009 - 02.2010
Risk Management & Business Admin
Ball State University
Associates of Applied Science - Business Administration
Ivy Tech Community College
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