Lacy Doyle Graham
Abilene
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technician (Prompt Pay)
Blue Cross Blue Shield
Abilene, Texas
03.2017 - Current
- Implemented quality assurance protocols to ensure compliance with industry standards and regulations.
- Mentored junior technicians, fostering skill development and knowledge sharing among team members.
- Developed training materials for staff on emerging technologies and software applications utilized in operations.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
Assistant Manager
Toes & Ts (Design Warehouse)
Lubbock, Texas
02.2015 - 09.2016
- Mentored team members on customer service techniques, improving overall client satisfaction scores.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Coordinated with suppliers to ensure timely delivery of materials, minimizing disruptions in operations.
- Developed visual merchandising strategies that increased foot traffic and boosted sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Victoria's Secret Pink
Lubbock, Texas
10.2014 - 03.2015
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Maintained inventory accuracy through regular stock checks and effective product organization.
- Collaborated with team members to optimize store layout for improved traffic flow and sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Starbucks
Lubbock, Texas
04.2014 - 10.2014
- Crafted high-quality beverages while ensuring consistent taste and presentation.
- Trained new team members on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of workspace to enhance operational efficiency.
- Provided exceptional customer service, resolving inquiries and promoting loyalty programs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Co-Manager
Bath & Body Works
Lubbock, Texas
09.2011 - 03.2014
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, implementing effective stock replenishment strategies.
- Developed visual merchandising displays to enhance product visibility and appeal.
- Led initiatives to improve operational efficiency and reduce costs within the store.
- Maintained compliance with company policies and procedures, ensuring a safe shopping environment.
- Collaborated with upper management on strategic planning for seasonal promotions and events.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Part-time Assistant Manager
Justice Tween Brands
Abilene, Texas
10.2008 - 09.2011
- Led team in achieving sales targets through effective training and support initiatives.
- Developed operational strategies to enhance customer service and improve store performance.
- Implemented visual merchandising standards to elevate brand presence and maximize customer engagement.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Arts - Political Science & English
Texas Tech University
Lubbock, Texas08-2016
Skills
- Multitasking and organization
- Documentation and reporting
- Customer service
- Attention to detail
- Quality control
- Workload management
- Written/Verbal communication
- Relationship building
- Computer-assisted diagnostics
Certification
- Certified Emergency Dispatcher, 2009-2011
Timeline
Senior Technician (Prompt Pay)
Blue Cross Blue Shield
03.2017 - Current
Assistant Manager
Toes & Ts (Design Warehouse)
02.2015 - 09.2016
Sales Associate
Victoria's Secret Pink
10.2014 - 03.2015
Barista
Starbucks
04.2014 - 10.2014
Co-Manager
Bath & Body Works
09.2011 - 03.2014
Part-time Assistant Manager
Justice Tween Brands
10.2008 - 09.2011
Bachelor of Arts - Political Science & English
Texas Tech University