Summary
Overview
Work History
Education
Skills
Timeline
Generic

LACY ENGELGAU

Milwaukie,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customer Service

Assured Dental Lab
Milwaukie, OR
04.2021 - Current
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Sorted and processed incoming reports before putting data into processing software.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Tracked and maintained records for shipping department.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

First Responder

Terwilliger Plaza
Portland, OR
06.2020 - 04.2021
  • Provided medical aid such as CPR, AED, ventilation and controlled bleeding to stabilize patient conditions.
  • Administered oxygen, oral glucose and activated charcoal to patients.
  • Transferred patients to emergency units of local hospitals.
  • Kept up with continuing education requirements to maintain certification.
  • Prioritized medical procedures based on severity of concern and available resources.
  • Evaluated injured or ill persons to determine nature and extent of concerns.

Financial Counselor

Providence Health and Services
, OR
01.2018 - 10.2019
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
  • Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
  • Assessed client financial situation and explored background through one-on-one interview process.
  • Meticulously documented all details regarding contact with patients, providers and other individuals in system using EPIC.

Office Assistant

Kenneth Chung, DDS
, OR
01.2016 - 01.2018
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.

Office / Medical Assistant

Klamath Orthopedic Clinic
, OR
01.2014 - 01.2015
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Dental Assistant

Jeffrey McAtee, D.M.D
, OR
01.2012 - 01.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Dental Assistant

John Pavlicek, D.M.D
, OR
01.2009 - 01.2012
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.

Health Information Analyst

Sky Lakes Medical Center
Klamath Falls, OR
08.2006 - 01.2008
  • Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
  • Located, retrieved, sent and scanned medical record data.
  • Used medical center hardware and software (Medi-Tech) to produce required reports.
  • Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
  • Worked with professionals on scanning, coding and releasing information to departments.

Education

Associate of Science - Child, Youth & Family Studies

Clackamas Community College
Oregon City, OR
06.2023

Documenting Electronic Reports (JCAHO) -

Sky Lakes Medical Center
Employer Training
2007

Certification - Dental Assistant

Southern Oregon University
Ashland, OR
06.2006

Skills

  • Excellent Interpersonal Communication
  • Medical Records Filing
  • Chart Assembly/Analysis
  • Scanning Release of Information
  • Quality Check/Control
  • Financial Analysis
  • Social Assistance
  • Maintaining Client Records
  • In-Person and Telephone Interviewing

Timeline

Customer Service

Assured Dental Lab
04.2021 - Current

First Responder

Terwilliger Plaza
06.2020 - 04.2021

Financial Counselor

Providence Health and Services
01.2018 - 10.2019

Office Assistant

Kenneth Chung, DDS
01.2016 - 01.2018

Office / Medical Assistant

Klamath Orthopedic Clinic
01.2014 - 01.2015

Dental Assistant

Jeffrey McAtee, D.M.D
01.2012 - 01.2013

Dental Assistant

John Pavlicek, D.M.D
01.2009 - 01.2012

Health Information Analyst

Sky Lakes Medical Center
08.2006 - 01.2008

Associate of Science - Child, Youth & Family Studies

Clackamas Community College

Documenting Electronic Reports (JCAHO) -

Sky Lakes Medical Center

Certification - Dental Assistant

Southern Oregon University

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