Lacy Fallucco
Centerville,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Lead Scheduler/Tracker
Psa Airlines
04.2024 - Current
- Update crew member schedules to resolve all conflicts created by weather, maintenance, and other operational issues.
- Monitor Pilot and Flight Attendant turn time connections and replace crews to avoid delays when necessary.
- Effectively communicate with crew members regarding federal regulations, CBA compliance, schedule assignments and accommodations.
- Assist with irregular operations by processing cancelled deadheads.
- Closely monitor the Offline Deadhead report to ensure crew member arrivals or delays are accurate and in compliance with schedule legalities.
- Monitor ELP for legality issues such as turn, FDP, block, and rest issues.
- Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists and reports. Including FDP and block issue sheets.
Crew Scheduler
Psa Airlines
06.2023 - 04.2024
- Improved crew scheduling efficiency by streamlining communication and implementing new software tools.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Provided excellent customer service when resolving schedule-related inquiries.
- Create and modify crew members schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced crew satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of crew interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both crews and the company alike.
- Provided training sessions for new hires, contributing to a well-prepared and efficient workforce.
Crew Scheduler
Cape Air and Nantucket Airlines
10.2019 - 05.2023
- Organize schedules for pilots ensuring that they are utilized efficiently and comply with FAA Regulations
- Reroutes/reschedules crewmembers as a result of irregular operations, mechanical, weather, sick calls, crew legalities, etc., in compliance with all applicable policies and procedures
- Complies with TSA advanced information system requirements for crewmembers on a daily basis
- Secures hotel accommodations for crewmembers during irregular operations on short notice
- Coordinates training events with the Training Department
- Coordinates regional transition of aircraft
- Compiles open shift postings and assists in securing coverage of these shifts
- Prepares various reports on crewmember sick calls, irregularities, and other daily operational information
Library Assistant
Chesterfield County Public Library, Collection Management
08.2018 - 10.2019
- Processes library materials (books and AV materials, special collections: toys, Book Club Bags, Museum Pass Project, and National Park Backpacks) by assigning barcodes, placing the library stamp, call number, genre, alpha letter, and branch identifications, and adding the record in Sierra
- Processes Friends of the Library material donations, check for damage based on condition, NeatOscan for review of shipment, prepare shipment to Amazon sale, with rejected books distributed throughout the library system’s book sales
- Creates and edits AV artwork for formatting in Photoshop for new material, donations, and repairs
- Creates and maintains tags and cards for the Toy Collection
- This includes editing photographs of the toys, formatting in InDesign, working with the Print Shop, maintaining correct colors of skill level, processing by placing barcodes, Look For, and branch labels, as well as Kapco and laminating the tags and cards
- Checks inventory of toys, discerns any choking hazards or splinters, and labels each removable piece of the toy with the barcode
- Responsible for any replacements of tags, cards, and barcodes of toys
- Runs monthly and daily reports in Sierra and formats in Excel or OCLC Connexion for branch managers
- Runs the paging list for the Story Time Special Collection
- Formats Book Club Bag guides, and produces and edits guide information in InDesign
Library Assistant
Chesterfield County Public Library, Chester Library
10.2017 - 08.2018
- Created and maintained patron accounts in Sierra
- Processed library materials, placing and removing holds on accounts, verified items as missing or on repair, added or removed fines, and issued new or replacement library cards
- Prepared bank deposit, addressed discrepancies, and delivered deposit to the bank
- Cashier processing; collected fines, Friends of the Library purchases, and Access Vouchers
- Greeted patrons, answered patron’s questions and provided them directions, and assisted them in use of library resources and equipment
Guest Services Associate
Rick Hendrick Chevrolet
09.2016 - 03.2018
- Verified and performed data entry of confidential customer information into ELEAD, prepared daily sales reports, and provided administrative support to the sales and finance managers and sales staff
- Responsible for tracking and distribution of gas cards, dealer tags, and access to the key area
- Completed safeguard checks, secured confidential and sensitive materials, and properly secured area for nightly closings
- Responsible for training new hires in all areas of job functions
- Met and greeted customers, provided initial engagement to determine how best to provide customers the service they hoped to receive; directed them to their target sales person or assisted them to the waiting area where beverages and various marketing materials are offered
Education
Bachelor of Arts - Historic Preservation
University of Mary Washington
Fredericksburg, Virginia01.2016
Skills
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Internet, Sabre, Crew Notify, ELP, Plot, Tableau, K2, Amazon Connect, ProDIGIQ, Amadeus, FLIFO, CorpConnex (TA Connections/Travelliance), Adobe Acrobat, Sierra, Photoshop, InDesign, Social Media, ELEAD, Archival Research, PastPerfect, Elevation/Scale Drawings, AutoCAD,3D Printing, and the operation and maintenance of general office equipment (phone, copier, scan, fax)
Timeline
Lead Scheduler/Tracker
Psa Airlines
04.2024 - Current
Crew Scheduler
Psa Airlines
06.2023 - 04.2024
Crew Scheduler
Cape Air and Nantucket Airlines
10.2019 - 05.2023
Library Assistant
Chesterfield County Public Library, Collection Management
08.2018 - 10.2019
Library Assistant
Chesterfield County Public Library, Chester Library
10.2017 - 08.2018
Guest Services Associate
Rick Hendrick Chevrolet
09.2016 - 03.2018
Bachelor of Arts - Historic Preservation
University of Mary Washington
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