Lacy Fristoe
Kansas City,KS
Summary
Dedicated Retail Manager with extensive experience in customer service and team leadership. Achieved operational efficiency through effective management of freight processes and equipment utilization, including pallet jacks and floor scrubbers. Focused on fostering collaborative work environments while consistently exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
Operation manager/store manager
At Home
Kansas City, MO
01.2024 - Current
- Collaborated with store director.
- Streamlined processes to enhance operational efficiency across the store.
- Led companywide transition to customer-first training programs, fostering a culture of service excellence.
- Improved customer service ratings through targeted staff training and engagement initiatives.
- Identified future training needs.
- Executed strategic hiring.
- Implemented training programs.
- Maximized staff efficiency.
- Reduced shrinkage through advanced loss prevention.
- Improved year-over-year customer satisfaction.
- Ensured operational standards were met.
- Completed certification within the allotted time frames.
Inventory Control Manager
At Home
Kansas City, MO
06.2023 - 01.2024
- Advised on how to process freight fast and efficiently.
- Improved workflow efficiency by analyzing and refining existing procedures.
- Advised on efficient freight processing techniques to improve delivery timelines.
- Contacted customers to confirm and coordinate delivery times prior to delivery.
- Monitored project details to ensure timely updates and accuracy.
- Consulted with colleagues for guidance on project challenges.
- Oversaw daily operations to ensure smooth workflow and team collaboration.
- Monitored production progress to promptly alert leaders of potential issues.
- Organized and stacked overstock items in designated storage areas.
- Used work jam to update status reports so that I can keep track of project progress and deadlines.
Customer Service Specialist
At Home
Olathe, KS
07.2022 - 02.2023
- Managed diverse customer service, operational, and administrative tasks daily to ensure smooth workflow.
- Provided excellent customer service to both internal and external customers to maximize satisfaction and business success.
- Quickly resolved customer issues while adhering to company policies.
- Handled customer inquiries via phone, email, and web-based platforms.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Engaged with customers to gather insights on their needs and deliver effective solutions.
- Directed requests to appropriate resources for resolution.
- Requests and unresolved issues are directed to the appropriate resources.
Store operation support
At Home
Kansas City, MO
02.2021 - 07.2022
- Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
- Replaced damaged or missing products in a timely and efficient manner.
- Replaced damaged or missing products promptly to maintain inventory accuracy.
- Created and implemented organizational processes to enhance service quality standards.
- Responded effectively to customer requests via phone and email, answering questions and inquiries.
- Maintained accurate and up-to-date documentation and records to prevent errors in processing or delivery.
- Sorted and separated debris and packaging from boxes for efficient recycling and disposal.
Store Operations Associate
At Home
Kansas City, MO
06.2020 - 02.2021
- Resolved disagreements and negotiated mutually beneficial agreements between parties.
- Communicated new improvement plans and expectations to facilitate departmental changes.
- Processed customer returns accurately.
- Worked register.
- Helped with opening duties.
- Managed freight operations efficiently.
- Operated cash register efficiently during peak hours.
- Assisted with opening store procedures, including setting up displays and stocking shelves.
- Facilitated team coordination by organizing daily tasks and encouraging collaboration.
Shift Leader
Taco bell
Shawnee, KS
02.2018 - 05.2019
- Guided FOH and BOH employees through daily tasks, tracking progress to ensure smooth operations.
- Ensured safe working environment by adhering to safety procedures, policies, and regulations.
- Plan and establish work schedules, assignments, and production sequences to meet production goals.
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
- Recognized and rewarded outstanding performances, fostering a positive and collaborative customer service culture.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, keeping meticulous and up-to-date records.
Cashier
Walmart Supercenter
Blue Springs, MO
08.2015 - 04.2016
- Provided excellent customer service by scanning and bagging groceries quickly and courteously.
- Educated customers on credit card promotions, enhancing their purchasing decisions.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Maintained cleanliness of checkout areas by regularly removing debris and organizing merchandise. and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Educated customers about credit card promotions to increase sales.
- Trained team members on cashier operations, ensuring compliance with company policies.
- Assisted customers by addressing inquiries and facilitating their requests promptly. by answering their questions and completing their requests.
- Maintained clean and orderly checkout areas and mopped floors and emptied trash cans.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
Education
Horizons
Shawnee, KSSkills
- Inventory management
- Materials management
- Stock management
- Loss prevention
- Operational efficiency
- Process optimization
- Warehousing procedures
- Shipping procedures understanding
- Operations management
- Workforce management
- Staff training
- Onboarding
- Team management
- Strategic planning
- Sales expertise
- Client relations
- Customer satisfaction
- Customer-oriented
- Communication skills
- Effective communication
- Strong Interpersonal skills
- Team collaboration
- Motivated team player
- Multitasking
- Problem solving
- Skilled problem solver
- Conflict resolution
- Time management
- Team building
- Leadership development
- Quality assurance
- Work prioritization
- Team management
Timeline
Operation manager/store manager
At Home
01.2024 - Current
Inventory Control Manager
At Home
06.2023 - 01.2024
Customer Service Specialist
At Home
07.2022 - 02.2023
Store operation support
At Home
02.2021 - 07.2022
Store Operations Associate
At Home
06.2020 - 02.2021
Shift Leader
Taco bell
02.2018 - 05.2019
Cashier
Walmart Supercenter
08.2015 - 04.2016
Horizons