Lacy Gatlin
Lufkin
Summary
Dynamic administrative professional with a proven track record at Touchstone Inc., excelling in office management and customer service. Skilled in scheduling and data entry, I implemented efficient filing systems and enhanced operational workflows, contributing to improved team productivity and client satisfaction. Strong problem solver dedicated to achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Touchstone Inc.
12.2013 - 09.2025
- Coordinated office activities and operations to ensure efficiency and effectiveness.
- Managed scheduling, appointments, and travel arrangements for senior executives.
- Developed and maintained filing systems to enhance document retrieval processes.
- Assisted in preparation of reports, presentations, and correspondence for internal meetings.
Shift Leader
Posados Mexican Grill and Cantina
10.2012 - 11.2013
- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management strategies to minimize waste and enhance stock accuracy.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Office Manager
All American Locksmith
01.2008 - 09.2012
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling and appointment coordination for team members and clients.
- Developed and implemented office policies to enhance operational efficiency.
- Trained and mentored new staff on administrative procedures and tools.
- Collaborated with locksmith technicians to streamline service delivery and customer satisfaction.
- Implemented software solutions for tracking appointments and managing customer databases.
Education
Prerequisites For Nursing
Eastfield College
Mesquite, TXHigh School Diploma -
Mesquite High School
Mesquite, TX05-2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Computer proficiency
- Filing
- Strong problem solver
- Scheduling
- Office management
- Appointment scheduling
- Recordkeeping
- Verbal communication
Timeline
Administrative Assistant
Touchstone Inc.
12.2013 - 09.2025
Shift Leader
Posados Mexican Grill and Cantina
10.2012 - 11.2013
Office Manager
All American Locksmith
01.2008 - 09.2012
Prerequisites For Nursing
Eastfield College
High School Diploma -
Mesquite High School