Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Volunteer

Lacy Gensler

Crosby,TX

Summary

Dedicated and conscientious professional with extensive experience spanning 16 years advocating for individuals' and families social and economic well-being. Strong communication and management skills in problem-solving, conflict resolution, and collaboration as a leader and team player.

Overview

1
1
Certification

Work History

Success Coach/Case Manager

Goodwill Industries of Houston
2021 - 2023
  • Accountable for approximately 250 team members in a district comprised of 23 stores encompassing team member cycle, including assessing, planning, implementing, monitoring, and evaluating actions required to meet retention and career growth
  • Successfully housed approximately 200 team members through 3MM housing grant
  • Skilled onboarding specialist showcasing company, program and community resources to approximately 60 team members monthly
  • Cross-functional team member collaborating in Workforce Development and Human Resources in recruitment and mentorship resulting in 10% reduction in turnover by tracking caseload and program success through Excel worksheets
  • Advised and encouraged clients to build life management and coping skills to handle daily needs both personally and professionally

Child Welfare Specialist

Texas Department of Family & Protective Services
2007 - 2021
  • Interviewed parents/guardians to determine appropriate case direction, conducted home/site visits to assess the need for services, and facilitated referrals to local community resources
  • Developed/coordinated/reviewed service plans with individuals receiving services, provider agencies, and other state agency staff; authorized services appropriately and accurately to meet the individual's needs
  • Expert in interpersonal communication advocacy with youth and the court system
  • Aided adolescents aging out of foster care in obtaining housing, schooling, and job securement
  • Provided evidence-based therapeutic interventions and crisis management to clients and youth lessening a negative impact on physical, mental, and emotional wellbeing

Program Manager

Moody Gardens Hotel & Convention Center
2005 - 2007
  • Recruited, interviewed, and hired employees; implemented a mentoring program to promote positive feedback and engagement
  • Developed positive community relationships that led the Four Diamond Property to its highest occupancy rate in the hotel's history
  • Created the first summer concert series that drew in local and well-known musical performers
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Established team priorities, maintained schedules and monitored performance

Education

High School Diploma -

Northbrook High School
Houston, TX

Skills

  • Proactive advocate
  • Effective interpersonal communicator
  • Workflow development
  • Community outreach presenter
  • Data and metrics interpretation
  • Motivator in morale as team leader
  • Client Records Management
  • Personal Development Sessions
  • Vocational Problem Identification
  • Workforce Readiness
  • Creative Administration Collaboration
  • Crisis Intervention and Mediation Strategies
  • Recruitment Participation
  • Policy and Procedure Improvements

Certification

Skilling America Navigator - Skilling America

Property Inspector - Mortgage Field Services

CPR/BLS - American Red Cross

Ronald McDonald House - Houston, TX

Spring Branch Hospital - Houston, TX

Timeline

Success Coach/Case Manager

Goodwill Industries of Houston
2021 - 2023

Child Welfare Specialist

Texas Department of Family & Protective Services
2007 - 2021

Program Manager

Moody Gardens Hotel & Convention Center
2005 - 2007

High School Diploma -

Northbrook High School

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Lacy Gensler