Lacy Gloe
Salem
Summary
Strategic-minded General Operations Manager leads by example, builds strong relationships and influences staff and peers to drive results. Manages projects & activities in time-sensitive environments and pivots rapidly to address emerging priorities. Excellent written and oral communication skills to engage & inform while remaining focused on measurable improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Western Freight Logistics Corp
05.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Consultant
Gloe Logistics
04.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
General Manager
Morgan Express, Inc
02.2022 - 05.2025
- Operational, logistic and financial analysis and reporting.
- Conduct ongoing contract negotiations with our brand customer.
- Plan, dispatch, support daily pickup and delivery operations.
- Establish strong working relationships with terminal staff, vendors, other ISPs and key customers.
- Conduct interviews/hire, train, monitor, coach, and discipline team of 15 drivers (mix of hourly, salary, and 1-9 contractors.)
- Investigate and resolve disputes, misdeliveries and complaints
- -Reduced safety reporting compliance to zero within 3 weeks.
- -Successfully brought entire fleet into DOT compliance within first quarter, allowing optimization of vehicle resources to route needs.
- -Took team from second-to-last place in terminal for service to tied for first within 6 weeks of hire (+2.6% SLA.)
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager/Business Contact
Roger's Enterprises NW, FedEx Ground CSP
03.2019 - 02.2022
- Plan, dispatch, support, and report daily pickup and delivery operations
- Conduct second-stage interviews, train, monitor and coach team of 35+ drivers (mix of hourly, salary, and 1-9 contractors.) Investigate and resolve disputes, misdeliveries and complaints
- Establish strong working relationships with terminal staff, vendors, other ISPs and key customers
- Design, develop, and maintain tools, processes, policies and metrics to track and drive improvement to KPIs including service, employee retention, operating expenses and other identified areas for improvement
- Step in delivery driver role as needed due to staffing and business needs.
FedEx Ground Driver
ELLIS TRANSPORT LIMITED
10.2018 - 03.2019
Small Business Consultant
01.2015 - 10.2018
- Assist clients with addressing critical needs to grow and succeed in their sectors, by decreasing costs, improving processes, and developing core competencies to support competitive advantage
- Clients include: Industreeus, NRGSlim, McCannabis, Golden Ticket, 7 Farms Llc, Mountain View Growers
R&D Coordinator
Vita Organics
09.2015 - 11.2016
- Research new techniques and production options
- Develop and improve manufacturing processes to reduce costs and ensure compliance
- Maintain strong relations with a robust supplier base including both local and international organizations, while working to establish and grow wholesale customers
- Work collaboratively with both suppliers and customers to create successful products and entries to the cannabis market.
Supply Chain Manager
Botanica PDX
08.2015 - 11.2016
- Manage all operations, purchasing and production functions for the operation of two dispensary locations, including planning & forecasting, marketing & sales strategy, and customer interactions
- Responsible for cash accounting, vendor management, quality assurance, inventory management, regulatory compliance, and implementation & data maintenance within ERP/POS and METRC (industry specific software.)
- Reduced costs on bulk flower purchases by 23% within first six months of hire
- Established strong vendor relations and contractual buying to ensure supply
- Instituted category buying which led to dramatically improved customer service outcomes
Jr. Inventory Management Analyst
Daimler Trucks
10.2014 - 01.2015
- Assisted with rollout of retail inventory management software to North America dealerships throughout the United States, Canada & Mexico
- Utilize SQL to extract data for analysis to continually improve the accuracy and utility of the RIMPro tool to the client's customers, ensuring the highest quality of service & support during the rollout
- Coordinate with both end users and previous inventory management team to facilitate a smooth transition
- Track and resolve issues aggressively, working closely with the programming department to help translate customer needs into actionable items, leading to a better user experience and more reliable outputs
Logistics Coordinator
Ajinomoto North America
06.2013 - 10.2014
- Coordinate shipment of goods from international and domestic suppliers and distribution centers, including Japan, Mexico, and Canada for B2B commerce
- Process invoicing and payments to customers and vendors
- Manage inventory and coordinate shipments for B2C/Ecommerce customers
- Identify issues, develop tracking tools, compile data, and utilize lean techniques, including 5s, to improve the effectiveness of the logistics function.
Education
Bachelor's of Science - Logistics, Materials, Supply Chain Management
Portland State University
01.2012
Skills
- Analysis
- Strategy
- Forecasting
- ERP
- Google Suite
- Intercultural Relations
- Contract Negotiation
- Time Management
- Safety
- Planning
- Process Design & Statistical Improvement
- Procurement
- CRM
- Communication
- Research
- Compliance
- Employee Training & Development
- Risk Management
- Management
- Recruiting & Retention
- Inventory Control
- MS Office Suite
- Conflict Resolution
- AP/AR
- Operations Oversight
- Budget Management
- KPI/Metric Development & Tracking
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Driver Qualifications Certified Trainer, GroundCloud - Originally certified June 2022, current until June 2027
Timeline
Operations Manager
Western Freight Logistics Corp
05.2025 - Current
Consultant
Gloe Logistics
04.2023 - Current
General Manager
Morgan Express, Inc
02.2022 - 05.2025
Manager/Business Contact
Roger's Enterprises NW, FedEx Ground CSP
03.2019 - 02.2022
FedEx Ground Driver
ELLIS TRANSPORT LIMITED
10.2018 - 03.2019
R&D Coordinator
Vita Organics
09.2015 - 11.2016
Supply Chain Manager
Botanica PDX
08.2015 - 11.2016
Small Business Consultant
01.2015 - 10.2018
Jr. Inventory Management Analyst
Daimler Trucks
10.2014 - 01.2015
Logistics Coordinator
Ajinomoto North America
06.2013 - 10.2014
Bachelor's of Science - Logistics, Materials, Supply Chain Management
Portland State University
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