Lacy Henley
Cookeville,TN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor/Leadership Team Member
Ficosa North American
Cookeville, TN
07.2021 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Confirmed confidential budget reports remained up-to-date for manager.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Assisted with new hire processing and existing training programs.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices and systems to reduce turnaround time.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections to check quality and compliance with established specifications.
- Set overall vision and provided team leadership.
Machine Operator
Ficosa North American
Cookeville, TN
03.2019 - 07.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Complied with company and OSHA safety rules and regulations.
- Worked with grinders and files.
- Used forklift to move material
- Labeled and scanned product to the floor.
Laser
Metcom Inc
Cookeville, TN
03.2017 - 03.2019
- Complied with plant safety procedures to maintain safe production environment.
- Met time and quality expectations by completing accurate work in line with specifications.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Located proper tooling, checked heights and adjusted settings.
- Set up and operated equipment in work area according to factory standards.
- Understood and executed orders given by laser programmer and senior production staff.
- Maintained tight tolerances with design specifications.
- Moved finished work to correct staging area for disposition.
- Input instructions for machine operations based on specifics of work orders.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Properly loaded and unloaded materials in and out of machines.
Stower Ambassador
Amazon
Murfreesboro, TN
04.2014 - 08.2016
- Researched issues of importance to multiple countries and collaborated with leaders to reach sustainable solutions.
- Participated in pilot programs to test new technologies and strategies.
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Maintained clean and organized workspaces to uphold safety standards.
- Separated damaged items from functional ones before placing on shelves.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Leveraged technology to troubleshoot and track issues efficiently.
- Supported and developed processes and systems to facilitate quick responses to customers.
- Analyzed and understood situation to develop action plan.
- Researched and extracted data to complete tasks.
- Networked to gather outside expertise to solve issues.
- Drove customer satisfaction by successfully completing all returns quickly.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Increased personal stowing rates by reorganizing staging areas by bin specifications.
Daycare Teacher
Little Steps Daycare
La Vergne, TN
06.2012 - 03.2016
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
High School Diploma -
Upperman High School
Baxter, TN05.2009
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- PPE Compliance
- Attention to Detail
- Organization and Time Management
Certification
- Osha Training
- Leadership program with Doug S
- Leadership program with Katrina Tate
- CPR certified
- Narcan certified
- Epipen Trained
- Excel beginner certified
- Forklift
Timeline
Supervisor/Leadership Team Member
Ficosa North American
07.2021 - 09.2022
Machine Operator
Ficosa North American
03.2019 - 07.2022
Laser
Metcom Inc
03.2017 - 03.2019
Stower Ambassador
Amazon
04.2014 - 08.2016
Daycare Teacher
Little Steps Daycare
06.2012 - 03.2016
High School Diploma -
Upperman High School
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