Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacy Holmes

Grant,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Casting Team Lead

Dicastal North America
01.2023 - Current
  • Successfully managed the coordination of casting activities for multiple projects, ensuring on-time delivery.
  • Established clear expectations for casting technicians by providing them with in-depth guidelines and maintaining consistent communication throughout the production process.
  • Provided guidance and training to junior team members on effective casting techniques, resulting in improved overall performance.
  • Demonstrated commitment to workplace safety by strictly adhering to guidelines, utilizing appropriate protective gear, and actively promoting awareness among colleagues.
  • Promoted skill development through the provision of guidance and support to new hires in the area of aluminum molding.
  • Provided training for newly hired team members, ensuring their understanding of company policies and safety regulations.
  • Enhanced operational efficiency by conducting regular inspections, executing maintenance procedures, and promptly resolving troubleshooting concerns.
  • Created a positive work environment by implementing teamwork, open communication, and employee recognition initiatives.
  • Demonstrated versatility by seamlessly transitioning between different workstations, optimizing output and meeting performance goals.
  • Conducted regular evaluations to assess employee skills and knowledge, providing targeted training and mentoring to individuals with deficient skills.
  • Managed schedules, accepted time off requests and arranged coverage for short shifts.
  • Conducted progress reviews to identify improvement areas and guide team members' career development.
  • Built strong connections with colleagues to efficiently address a range of problems and find prompt solutions.
  • Ensured a safe work environment through the implementation and enforcement of employee training programs and safety procedures.
  • Thrived in a fast-paced environment, consistently delivering results.
  • Collaborated with team members to ensure smooth day-to-day operations and maximize efficiency.
  • Successfully managed aluminum wheel lifting tasks with weights varying from 25lbs to 80lbs.
  • Collaborated with support team to address appearance concerns regarding current production molds.
  • Ensured safety and effectiveness of all team members' work.

Auto Repair Shop Receptionst

Big Bens Tires
10.2021 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Evaluated competitor pricing strategies regularly to ensure our store provided competitive offers while maximizing profitability.

Lead Tire Technician

Big Bens Tires
07.2021 - 10.2021
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Assisted customers in making informed decisions on tire purchases based on their specific vehicle requirements.
  • Mentored junior tire technicians, facilitating their growth and development within the company.

Education

High School Diploma -

Lee High School
Ben Hur, VA
05.2013

Skills

  • Problem-Solving and Customer experience
  • Customer Service and Engagement
  • Time Management
  • Team Building, Leadership and Management
  • Friendly, Positive Attitude
  • Flexible and Adaptable
  • Dependable and Responsible
  • Staff Supervision
  • Employee Scheduling
  • Hiring and Training
  • Mentoring and Coaching team of 14 members
  • Goals and performance
  • Transactions and Cash Handling

Timeline

Casting Team Lead

Dicastal North America
01.2023 - Current

Auto Repair Shop Receptionst

Big Bens Tires
10.2021 - 01.2023

Lead Tire Technician

Big Bens Tires
07.2021 - 10.2021

High School Diploma -

Lee High School

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Lacy Holmes