Lacy James
Dickinson
Summary
Dynamic Front Desk Associate with expertise in prioritization and scheduling. Proven track record in enhancing patient experiences through effective communication and conflict management. Skilled in Dentrix software, training staff, and resolving complex billing issues, contributing to a more efficient practice environment. Committed to fostering positive patient relationships and team development.
Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless patient appointments. Efficiently handling administrative tasks while maintaining a welcoming environment. Demonstrated excellence in communication and multitasking.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Solaris Dental
02.2025 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for patients.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved patient issues effectively, ensuring a positive patient experience.
- Managed multiple phone lines, proficiently handling scheduling and rescheduling, cancellations, and modifications.
- Answered patient telephone calls promptly and appropriately handled needs.
- Welcomed each new patient pleasantly and confirmed appointments and identification.
- Verified patient dental insurance and applied data to correct areas in dental management software (Dentrix).
- Created treatment plans and presented treatment plans to patients with explanation of dental benefits, and explanation of dental terminology.
- Sent and received correspondence for patient referrals to and from dental practices.
- Checked out patients at the end of their appointments and scheduled next appointment, whether it was hygiene or treatment appointments.
- Collected fees from patients or collected deposits from patients, depending on the exact type of appointment visit was completed for the day.
- Input all collections in correct data area per dental management software.
- Coordinated the doctor and hygienists schedules according to a perfect day scheduling.
Remote Front Desk Insurance and Collections
Kids Dental
04.2020 - 10.2024
- Skilled at working independently and collaboratively in a team environment.
- I remotely sent claims electronically and ran reports for outstanding claims and outstanding patient balances.
- Added all appropriate x-rays, intra oral photos, and narratives to dental claims that required them for acceptance.
- Handled all background primary claim and secondary claim situations.
- I would allocate funds and balances to correct doctors, input insurance payments and allocate those payments to correct dental procedures.
- Ran A/R reports, end of day reports, and deposit slips to make sure all allocations matched.
- Handled all billing statement questions and helped patients understand their dental benefits and how their benefits helped with percentages of dental procedures.
- Sent text and emails through Weave to contact patients about outstanding claims and outstanding balances.
Dentrix Trainer
Henry Schein HSOne
11.2017 - 01.2022
- Mentored all dental employees, resulting in stronger staff development and increased productivity.
- Provided one-on-one training to help individuals reach their full potential within the dental practice.
- Coached doctors and staff employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Accepted remote or onsite training invitations to train dental practices who needed further education with Dentrix. Whether it was one on one training, or in a team setting.
- Would provide onsite training for offices that needed help with initial setup of Dentrix and helped create a positive environment towards their goal of opening their dental practice.
- Handled and trained dental software conversions. Helped create successful conversions and trained dental practices on how to setup and use Dentrix proficiently and sufficiently.
Education
High School Diploma -
Alvin High School
Alvin, TX05-2002
Skills
- Prioritization and scheduling
- Analytical problem-solving
- Effective communication
- Patient communication
- Credit card handling
- Care Credit knowledgeable
- Training and mentoring
- File management
- Deposit balancing
- Oral and written communications
- Conflict management
- Auditing appointments and balances
- Financial records oversight
Timeline
Front Desk Associate
Solaris Dental
02.2025 - Current
Remote Front Desk Insurance and Collections
Kids Dental
04.2020 - 10.2024
Dentrix Trainer
Henry Schein HSOne
11.2017 - 01.2022
High School Diploma -
Alvin High School
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