Lacy Johnson
Morgan,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Compassionate and dedicated caregiver with extensive experience at One on One Personal Services, adept at enhancing client well-being through personalized care plans and effective communication. Proven ability in problem resolution and relationship building, ensuring high levels of client satisfaction while maintaining meticulous documentation and health monitoring.
Overview
15
15
years of professional experience
Work History
Live in Caregiver
Self Employed Services
Meridian, TX
04.2024 - 06.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health conditions and reported changes to healthcare professionals.
- Developed personalized care plans based on individual client needs.
- Administered medications according to prescribed schedules and dosages.
- Provided companionship, promoting social interaction and emotional well-being.
- Maintained cleanliness of living space, ensuring a safe environment for clients
Customer Service Representative
TTEC
07.2022 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Utilized CRM software to track customer interactions and maintain detailed records for follow-up actions.
- Collaborated with team members to identify process improvements and streamline service workflows.
- Provided training support to new hires, enhancing team knowledge and efficiency in handling customer requests.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Live-In Caregiver
One on One Personal Services
Hillsboro, TX
07.2016 - 03.2020
- Assisted clients with daily living activities, promoting independence and well-being.
- Administered medication and monitored health conditions, ensuring safety and compliance with care plans.
- Developed personalized care routines based on client needs, enhancing quality of life.
- Communicated effectively with family members about client progress and changes in condition.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained accurate documentation of care provided, ensuring transparency and accountability.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies for clients.
- Trained new caregivers on best practices and procedures for delivering exceptional care services.
Cashier
Orfields
Morgan, TX
01.2010 - 04.2016
- Led team in daily cash handling and transaction processing to ensure accuracy and efficiency.
- Trained new cashiers on operational procedures and customer service standards for improved performance.
- Monitored register activities to identify discrepancies and implement corrective actions promptly.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction levels.
- Coordinated inventory management processes, ensuring timely restocking of merchandise at checkout areas.
- Implemented best practices for cash drawer balancing, reducing errors in revenue reporting significantly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma - Main Courses
Meridian ISD
Meridian, TX05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Product knowledge
- Documentation
- Microsoft Office Suite
Timeline
Live in Caregiver
Self Employed Services
04.2024 - 06.2025
Customer Service Representative
TTEC
07.2022 - 02.2024
Live-In Caregiver
One on One Personal Services
07.2016 - 03.2020
Cashier
Orfields
01.2010 - 04.2016
High School Diploma - Main Courses
Meridian ISD