Lacy Jordan
Amerhealth
Sherman Tx
9
years of professional experience
Dynamic Assistant Manager focused on improving team efficiency and customer satisfaction. Known for implementing innovative solutions and fostering a positive work environment, contributing to measurable increases in performance metrics.
Work History
Member Advocate1099
9 Months- Educated members on healthcare options and benefits, ensuring clear understanding of services available.
- Resolved member inquiries efficiently, enhancing overall satisfaction with support services.
- Collaborated with cross-functional teams to streamline processes and improve service delivery outcomes.
- Mentored junior advocates, fostering a culture of knowledge sharing and continuous improvement within the team.
- Analyzed member feedback to identify trends and implement enhancements in advocacy practices.
- Developed educational materials that improved member engagement and understanding of health programs.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Developed strong relationships with members, fostering trust and loyalty to the organization.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
Assistant Manager
8 Years 9 Months- Assisted in developing operational strategies to improve team efficiency and customer satisfaction.
- Coordinated training sessions for new staff, enhancing onboarding processes and employee retention rates.
- Analyzed daily sales reports to identify trends and inform inventory management decisions.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Implemented a new scheduling system that optimized staff assignments based on peak business hours.
- Developed action plans for addressing customer feedback, driving service improvements and loyalty initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
Sales Coordinator1099
4 Years 3 Months- Coordinated sales activities to enhance communication between sales team and clients.
- Streamlined order processing workflows, improving overall efficiency in sales operations.
- Developed training materials for new staff, ensuring consistent understanding of sales protocols.
- Maintained accurate records of customer interactions and transaction details in CRM systems.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Real Estate - Real Estate
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Timeline
Member Advocate1099
Amerhealth
11.2025 - CurrentRead More
Sales Coordinator1099
Brinks
02.2019 - 05.2023Read More
Assistant Manager
RPM
02.2018 - 11.2026Read More
Kelly Williams
Real Estate from Real Estate
Read More
Sarah T Reed
High School Diploma
Read More